As a Lead Infrastructure Engineer at JPMorganChase within the CTO/IAM, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.
Job responsibilities
- Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
- Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
- Troubleshoots priority incidents, facilitates blameless post-mortems and supports solutions for closure.
- Be part of the rotational support coverage as needed.
- Defines and drives adoption of a best-in-class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting end application or service monitoring and noiseless alerting with proper telemetry.
- Contributes to product area, or software in order to automate manual operational work.
- Proactively monitors capacity, performance, and utilization trends across infrastructure and services, identifying risks and implementing scaling or tuning actions before they impact availability.
- Defines and maintains service health and reliability targets (e.g., availability, latency, error rate thresholds) for owned systems, and drives engineering priorities to meet them.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Deep knowledge of one specific infrastructure technology and scripting languages
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Experience with AWS, Kubernetes, Terraform, and/or Docker.
- Practical cloud native experience.
- Experience with APM or observability platforms (e.g., Dynatrace, Datadog, New Relic, AppDynamics) to monitor application and service health.
- Experience conducting capacity and performance analysis to proactively identify scaling, tuning, or resilience risks.
- Proficient in designing, building, and deploying highly scalable software-based infrastructure components. (E.g., cloud products, container systems, compute, storage, and networks services).
- Experience with one or more general purpose programming languages (e.g., Go, Python).
- Experience with scripting languages to automate tasks and build pipelines.
- Designs and contributes to observability, performance, and capacity management tools (e.g., Dynatrace/Grafana/Splunk/etc).
- Experience with resolving application function and system customer support issues.
- Experience facilitating or contributing to post-incident reviews and problem management practices to drive systemic reliability improvements.
- Experience with CI/CD tooling and pipelines (e.g., Jenkins, GitLab CI, Spinnaker, ArgoCD) to support automated build, test, and deployment workflows
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in infrastructure engineering concepts and 5+ years of applied experience
- Deep knowledge of infrastructure engineering areas such as networking, databases, storage, deployment, automation, scaling, resilience, or performance
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with strong validation and data-sensitivity practices
- Ability to review and validate AI-assisted recommendations before implementation
- Deep knowledge of a specific infrastructure technology and scripting languages
- Deep knowledge of cloud infrastructure and multiple cloud technologies, including public and private cloud migration
- Experience with AWS, Kubernetes, Terraform, and/or Docker
- Practical cloud-native experience
- Experience with application performance monitoring or observability platforms such as Dynatrace, Datadog, New Relic, or AppDynamics
- Experience conducting capacity and performance analysis
- Experience designing, building, and deploying scalable software-based infrastructure components
- Experience with general-purpose programming languages such as Go or Python
- Experience designing observability, performance, and capacity-management tools using technologies such as Dynatrace, Grafana, or Splunk
- Experience resolving application and system customer-support issues
- Experience with post-incident reviews and problem-management practices
- Experience with CI/CD tooling and pipelines such as Jenkins, GitLab CI, Spinnaker, or ArgoCD
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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