As a Lead Infrastructure Engineer at JPMorganChase within the Employee Platforms team you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.
Job responsibilities
- Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
- Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Serve as the technical lead and SME for NICE NTR-X deployment, configuration, and support.
- Define and implement best practices for voice capture, data retention, failover, and resiliency using NICE NTR-X.
- Collaborate with vendors (including NICE) to troubleshoot issues, influence roadmaps, and optimize platform usage.
- Proven experience designing and managing infrastructure on AWS and/or Azure, including networking, storage, compute, security, and compliance frameworks.
- Hands-on expertise with at least one of: NICE NTR-X, Calabrio, ASC, Ring Central, Global Relay, Thetalake, Smarsh, or Verint, including setup, configuration, troubleshooting, and customization.
- Strong understanding of VoIP protocols (SIP, RTP), API integration, telephony systems, and call capture workflows
Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Experience integrating NICE NTR-X, Calabrio, ASC, Ring Central or Verint with platforms like MS Teams, Unigy, Cisco, or Zoom.
- Familiarity with cloud-based recording solutions or hybrid architectures.
- Background in DevOps practices, containerization (Docker/Kubernetes), and CI/CD pipelines.
- Prior experience managing vendor relationships or leading platform certifications.
Skills Required
- Formal training or certification in infrastructure engineering concepts
- 5+ years of applied infrastructure engineering experience
- Deep knowledge of infrastructure engineering, including networking, databases, storage, deployment, integration, automation, scaling, resilience, or performance assessment
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows
- Ability to validate AI-assisted recommendations against resiliency, security, data sensitivity, and auditability requirements
- Technical lead and subject matter expert experience with NICE NTR-X deployment, configuration, and support
- Experience defining voice capture, data retention, failover, and resiliency best practices with NICE NTR-X
- Experience collaborating with vendors to troubleshoot issues, influence roadmaps, and optimize platform usage
- Experience designing and managing AWS and/or Azure infrastructure, including networking, storage, compute, security, and compliance
- Hands-on expertise with at least one of NICE NTR-X, Calabrio, ASC, RingCentral, Global Relay, Thetalake, Smarsh, or Verint
- Strong understanding of SIP, RTP, API integration, telephony systems, and call capture workflows
- Deep knowledge of cloud infrastructure and the ability to operate in or migrate across public and private clouds
- Experience integrating recording platforms with Microsoft Teams, Unigy, Cisco, or Zoom
- Familiarity with cloud-based recording solutions or hybrid architectures
- Background in DevOps, Docker or Kubernetes, and CI/CD pipelines
- Experience managing vendor relationships or leading platform certifications
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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