You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As a Lead Infrastructure Engineer at JPMorgan Chase as a part of the Network Rapid Response SME Team, your endless curiosity about technology will help you propel innovation and your career.
Job Responsibilities
- Participate in team talent evaluation activities as needed.
- Plan, track, and manage technology infrastructure usage to optimize delivery and cost.
- Assist management with performance appraisal inputs and processes.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations and create original documentation and maintain/update existing documentation.
- Operate independently and apply critical thinking to complex, ambiguous issues.
- Serve as escalation point for 40x/50x/60x level team members.Advocate for the customer base during Infrastructure- or Business-Critical issues.
- Communicate complex technical findings clearly and concisely to management.
- Collaborate with high-performing teams and individuals across the firm to achieve shared goals.
- Own day-to-day incident/problem management for major global data-impacting issues, act as SME in 2–3 technologies, run bridges/tickets, and partner with Network Engineering on bug fixes, design changes, and code upgrades.
- Formal training or certification on infrastructure disciplines concepts and 7+ years of applied experience
- Network operations/infrastructure support experience with proven ability to lead P1 (Priority 1) technical bridges.
- Deep knowledge of network infrastructure components and how they are tracked/managed across systems.
- Proficiency in more than one infrastructure technology domain.
- Strong understanding of risk and controls landscape; ability to meet companywide standards.
- Customer-centric execution; experience in a global banking/exchange/technology environment.
- Proven enterprise network topology expertise (routing/switching, datacenter, wireless, security/services, load balancing, proxy, optical transport).
- Expertise in multicast, low-latency networks, and market data-related technologies and strong experience with protocol analyzers and capacity/monitoring tools (e.g., Splunk, SevOne, ThousandEyes).
- Ability to use/learn scripting (Python/Ansible), apply version/revision control practices, work in Linux, communicate effectively, and perform in a mission-critical 24x7 high-pressure environment.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
In depth knowledge of the Network Infrastructure supported and certifications preferred.
Participate in Team Talent evaluation; assist management in performing performance appraisals.
Skills Required
- Formal training or certification in infrastructure disciplines
- 7+ years of applied infrastructure experience
- Network operations/infrastructure support with ability to lead P1 technical bridges
- Deep knowledge of network infrastructure components and lifecycle tracking
- Proficiency in multiple infrastructure technology domains
- Strong understanding of risk and controls and ability to meet company standards
- Experience in global banking/exchange/technology environments and customer-centric execution
- Enterprise network topology expertise: routing, switching, datacenter, wireless, security/services, load balancing, proxy, optical transport
- Expertise in multicast, low-latency networks, market-data technologies, and protocol analyzers/capacity/monitoring tools (e.g., Splunk, SevOne, ThousandEyes)
- Scripting experience or ability to learn Python and Ansible; familiarity with version control practices
- Experience working in Linux environments
- Ability to operate in a mission-critical 24x7 high-pressure environment and communicate effectively
- Demonstrated use of enterprise-authorized AI capabilities for infrastructure workflows with strong validation and data sensitivity awareness
- Ability to review and validate AI-assisted recommendations, ensure resiliency, security, and auditability
- In-depth knowledge of the supported network infrastructure and relevant certifications
- Participate in team talent evaluation and assist management with performance appraisals
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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