As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you will play a critical role in building, and optimizing the infrastructure platforms that support our global operations. You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems. Your expertise will directly influence how we scale our technology to meet evolving business demands.
Job responsibilities
- Orchestrate post-order carrier milestones across the delivery lifecycle; track progress, identify risks, and drive mitigation to keep delivery predictable.
- Coordinate install and cutover execution, including site/provider scheduling, internal handoffs, maintenance windows, and execution readiness.
- Plan and execute testing aligned to agreed acceptance criteria; capture and manage test evidence and implementation exceptions through to resolution or documented acceptance.
- Complete BAU handover with closure evidence and required metadata; ensure documentation quality supports operational readiness and auditability.
- Execute decommission/disconnect activities where in scope, with appropriate governance and closure evidence.
- Partner with the Demand Managers for customer-facing status communications, providing accurate milestone updates, risks, and mitigation plans.
- Coordinate with telecom providers, vendors, and internal engineering teams end-to-end – from design through acceptance testing and BAU handover – driving performance against SLAs.
- Manage change control inputs, cost governance inputs, and documentation hygiene across connectivity implementations.
- Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Proven implementation delivery / service delivery experience, within a global financial or regulated enterprise environment.
- Deep knowledge of networking and telecommunications technologies (Layers 0–3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular, and satellite connectivity.
- Experience coordinating delivery with telecom service providers and managed service providers, including contract and SLA oversight.
- Strong stakeholder management and communication skills, with the ability to influence and build trust across business and technical domains.
- Strong organizational and time management skills, with the ability to manage multiple concurrent implementations across geographies.
- Working familiarity with cloud connectivity and hybrid architectures (e.g., public cloud on-ramps, private connectivity patterns) and how they impact implementation planning and testing.
- Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Experience using Atlassian tools (Jira and Confluence) for workflow, documentation, reporting, and closure evidence management.
- Familiarity with cloud connectivity and hybrid architectures.
- Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
- Data analytical skills – ability to interrogate, model, and visualize delivery datasets to identify trends, cost drivers, and delivery risks.
- Experience in financial services or other highly regulated industries.
Experience leveraging AI and automation to streamline service delivery workflows.
Skills Required
- Formal training or certification in infrastructure engineering concepts
- At least 5 years of applied infrastructure engineering experience
- Implementation delivery or service delivery experience in a global financial or regulated enterprise environment
- Deep knowledge of networking and telecommunications technologies, including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular, and satellite connectivity
- Experience coordinating telecom and managed service providers, including contract and SLA oversight
- Strong stakeholder management and communication skills
- Strong organizational and time management skills for managing concurrent global implementations
- Working familiarity with cloud connectivity and hybrid architectures
- Deep knowledge of an infrastructure engineering area such as hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, or performance
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows
- Ability to validate AI-assisted recommendations before implementation and ensure resiliency, security, and auditability
- Deep knowledge of cloud infrastructure and multiple cloud technologies, including public and private cloud migration
- Experience with Atlassian Jira and Confluence
- Relevant cloud certification such as AWS Solutions Architect or Azure Administrator
- Data analysis skills for interrogating, modeling, and visualizing delivery datasets
- Experience in financial services or another highly regulated industry
- Experience using AI and automation to streamline service delivery workflows
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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