As a Lead Infrastructure Engineer at JPMorganChase within Employee Platforms, you own the packaging, validation, and release execution for Office client software across a global virtual and physical desktop estate.
In the Microsoft 365 Office Client Engineering space, you own the packaging, validation, and release execution for Office client software across a global virtual and physical desktop estate. You are accountable for getting validated updates and new capabilities onto the desktop safely, at scale, and on a predictable schedule. This is a hands-on engineering role with release accountability. You will build the test and deployment pipeline that turns a multi-week manual cycle into a repeatable run, define the ring strategy and go/no-go criteria that protect line-of-business add-ins and macros, and act as the technical escalation point with Microsoft. The environment is heavily customized and tightly controlled, so speed has to be earned through automation, evidence, and a rollback path that works.
Job Responsibilities
- Own engineering, deployment, patching, validation, and support of Office 365 Apps across enterprise desktop environments.
- Lead release planning and execution using pilot groups, deployment rings, quality gates, and rollback procedures.
- Automate deployment, testing, monitoring, and operational processes using scripting and infrastructure tools.
- Troubleshoot complex application and endpoint issues using logs, telemetry, and root-cause analysis.
- Serve as the technical escalation point for software releases, infrastructure incidents, and vendor support engagements.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Partner with application, security, and infrastructure teams to ensure compatibility, compliance, and operational readiness.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required Qualifications, Capabilities, and Skills
- Formal training or certification on infrastructure engineering concepts and 5+ years of applied experience.
- Deep experience with Microsoft Office 365 deployment, servicing, configuration, and support.
- Strong expertise with Microsoft Configuration Manager (MECM/SCCM), Intune, and endpoint management technologies.
- Experience managing enterprise software releases, deployment governance, validation, and rollback planning.
- Proven troubleshooting and root-cause analysis skills across endpoint and infrastructure platforms.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Deep knowledge of one specific infrastructure technology and scripting languages.
Preferred Qualifications, Capabilities, and Skills
- Experience with Microsoft 365 Copilot and AI-enabled workplace technologies.
- Experience supporting Citrix, Azure Virtual Desktop, or similar virtual desktop environments.
- Experience with application compatibility testing, add-ins, and enterprise software packaging.
- Experience using telemetry, monitoring, and analytics tools to drive release and operational decisions.
- Experience implementing automation that improves operational efficiency and reduces manual effort.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in infrastructure engineering concepts
- At least 5 years of applied infrastructure engineering experience
- Deep experience with Microsoft Office 365 deployment, servicing, configuration, and support
- Strong expertise with Microsoft Configuration Manager, MECM or SCCM, Intune, and endpoint management technologies
- Experience managing enterprise software releases, deployment governance, validation, and rollback planning
- Proven troubleshooting and root-cause analysis skills across endpoint and infrastructure platforms
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows
- Ability to validate AI-assisted recommendations before implementation and ensure resiliency, security, and auditability
- Deep knowledge of one specific infrastructure technology and scripting languages
- Experience with Microsoft 365 Copilot and AI-enabled workplace technologies
- Experience supporting Citrix, Azure Virtual Desktop, or similar virtual desktop environments
- Experience with application compatibility testing, add-ins, and enterprise software packaging
- Experience using telemetry, monitoring, and analytics tools for release and operational decisions
- Experience implementing automation to improve operational efficiency and reduce manual effort
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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