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As a Lead Infrastructure Engineer at JPMorganChase within Corporate Sector – Enterproise Technology, you are part of an agile team that works to enhance, design, and deliver the software components to the firm’s state-of-the-art technology products in a secure, stable, and scalable way. You will help engineer and run IBM MQ on z/OS within the IBM Z ecosystem, drive automation, and advance AIOps/operational analytics to improve stability, resiliency, and recovery. We value an AI mindset and curiosity—bringing an automation-first approach, continuously learning, and applying AI responsibly to reduce toil and improve outcomes.
Job Responsibilities
- Provide global on-call support as part of a shared rotation; lead structured incident/problem resolution and continuous improvements.
- Design, develop, and deploy changes while following firm processes for change management, issue resolution, design governance, and JIRA.
- Engineer, secure, and optimize IBM MQ on z/OS (queue managers, queues, channels, clusters, QSG, logging, HA across LPARs/sysplex); assess upstream/downstream impacts and mitigation actions.
- Provide MQ administration support to multiple applications; enable load balancing/failover via clustering and queue sharing groups.
- Build and integrate telemetry from MQ and platform sources (e.g., queue depth, put/get rates, channel states, DLQ events, plus SMF/RMF and logs) into enterprise observability/SRE workflows.
- Deliver AIOps and automation: anomaly detection, capacity forecasting, intelligent alerting/noise reduction, and codified runbooks for repeatable operations and remediation.
- Demonstrate an AI mindset and curiosity by identifying opportunities to improve operational workflows, modernize runbooks, and safely experiment with automation/analytics to prevent incidents and reduce MTTR.
- Use modern IBM Z capabilities where appropriate: z/OSMF workflows & REST APIs, monitoring (e.g., MAINVIEW or equivalent), Common Data Provider/SMF streaming, z/OS Connect EE, and USS-based (Python/REXX) automation.
- Support cryptography inventory and PQC readiness enhancements for MQ/z/OS flows (TLS configurations, cipher/key usage, dependencies, key rotation/exception tracking) and integrate measurable coverage into operational reporting.
- Produce runbooks, architecture documentation, and audit-ready evidence; partner with cybersecurity, risk/control, SRE, and platform owners; align with Responsible AI and model risk expectations where ML is used.
Required Qualifications, Capabilities, and Skills
- Formal training/certification in Infrastructure Engineering concepts and 5+ years applied experience (or equivalent).
- Strong experience on IBM zSeries / IBM Z with z/OS fundamentals (e.g., sysplex concepts, WLM, JES2/3, USS, SAF/RACF, SMF dataset management).
- Understanding of MQ concepts: queue managers, queues, channels, and MQ object administration.
- Understanding of RACF/ACF2 security, least privilege, and secure change practices.
- Strong critical thinking, problem-solving, and communication skills; ability to collaborate across roles and teams.
- Demonstrated curiosity, continuous learning, and comfort working across infrastructure, automation, and analytics domains.
Preferred Qualifications, Skills, and Capabilities:
- MQ systems programming depth: installation/maintenance/implementation on z/OS, clusters/QSG, tuning using SMF records and monitoring data.
- Data/AI engineering for ops telemetry: Python, time-series/log shaping, schema governance; streaming/batch pipelines using firm-approved platforms (e.g., Kafka, Spark, enterprise observability).
- Automation: REXX, CLIST, JCL, Ansible, z/OSMF/Zowe workflows; CI/CD and controlled release in regulated environments.
- Familiarity with CICS, DB2, IMS, and cross-platform MQ integrations.
- Experience productionizing ML (lifecycle, monitoring/drift, explainability, rollback) and applying Responsible AI principles.
- IBM MQ on z/OS experience preferred, but not mandatory if you bring strong adjacent experience (IBM Systems, messaging, observability/AIOps, automation) and willingness to learn MQ rapidly.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training/certification in Infrastructure Engineering concepts and 5+ years applied experience (or equivalent).
- Strong experience on IBM zSeries / IBM Z with z/OS fundamentals (sysplex concepts, WLM, JES2/3, USS, SAF/RACF, SMF dataset management).
- Understanding of MQ concepts: queue managers, queues, channels, MQ object administration.
- Understanding of RACF/ACF2 security, least privilege, and secure change practices.
- Strong critical thinking, problem-solving, and communication skills; ability to collaborate across roles and teams.
- Demonstrated curiosity, continuous learning, and comfort working across infrastructure, automation, and analytics domains.
- MQ systems programming depth: installation/maintenance/implementation on z/OS, clusters/QSG, tuning using SMF records and monitoring data.
- Data/AI engineering for ops telemetry: Python, time-series/log shaping, schema governance, streaming/batch pipelines (e.g., Kafka, Spark).
- Automation: REXX, CLIST, JCL, Ansible, z/OSMF/Zowe workflows; CI/CD and controlled release in regulated environments.
- Familiarity with CICS, DB2, IMS, and cross-platform MQ integrations.
- Experience productionizing ML (lifecycle, monitoring/drift, explainability, rollback) and applying Responsible AI principles.
- IBM MQ on z/OS experience preferred but adjacent IBM Systems, messaging, observability/AIOps, automation experience with willingness to learn MQ rapidly is acceptable.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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