Join our team where Healthcare is reimagined!
We are looking for a Lead Front Desk Receptionist to join our team. We are an established practice that is continually growing. Work with our well-respected group serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you!
What makes us different?
While working at our Company, you will enjoy great perks, such as a great Monday thru Friday work schedule (no weekends), an excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.
Responsibilities:
- Overseeing the daily operations of the front office including appointment scheduling, patient check-ins, patient registration, insurance verifications, and other patient services.
- Supervising and training front office staff, including, training, scheduling, and conducting performance evaluations for receptionist staff.
- Developing and implementing receptionist training programs, policies, and procedures to ensure optimal performance and productivity.
- Ensuring compliance with HIPAA privacy and security regulations, OSHA standards, and other medical practice-related protocols.
- Resolving patient complaints and addressing patient concerns promptly and effectively, while maintaining a friendly and professional demeanor.
- Maintaining accurate patient records and ensuring completeness and accuracy of electronic health record (EHR) data.
- Coordinating with medical staff and other departments to ensure timely and smooth patient care services.
- Taking inventory, maintaining and ordering front desk supplies and materials.
Qualifications:
- High school diploma or equivalent. Some college coursework in medical coding, medical terminology, or business administration is preferred.
- At least 1 year of medical office experience, preferably in lead or supervisory roles.
- Excellent customer service skills and ability to communicate effectively with patients, staff, and physicians.
- Strong organizational and problem-solving skills with attention to detail.
- Knowledge of medical terminology, medical insurance policies, and billing procedures.
- Ability to operate medical office equipment and electronic health record (EHR) systems.
- Proficient in Microsoft Office Suite.
- Ability to work in a fast-paced environment and multitask while maintaining a positive attitude.
- Strong leadership skills and ability to work collaboratively with other departments.
We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.
Skills Required
- High school diploma or equivalent
- Some college coursework in medical coding, medical terminology, or business administration
- At least 1 year of medical office experience
- Lead or supervisory experience in a medical office
- Excellent customer service and communication skills
- Strong organizational, problem-solving, and attention-to-detail skills
- Knowledge of medical terminology, medical insurance policies, and billing procedures
- Ability to operate medical office equipment and electronic health record systems
- Proficiency in Microsoft Office Suite
- Ability to work in a fast-paced environment and multitask
- Strong leadership and collaboration skills
What We Do
Parallel ENT & Allergy is a physician-centric practice management organization (MSO) that provides non-clinical operational support for ENT, allergy and audiology practices. Their services include HR and recruiting, finance and revenue cycle, IT and EMR support, and reputation management, allowing clinicians to focus on patient care while scaling operations, preserving clinical autonomy, and driving long-term growth.
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