Lead Experience Design Strategist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Vital India is seeking a Senior Design Strategist to join our growing team. 

Are you an experienced designer who dreams of a real impact on the world’s critical systems? Are you someone who thrives on transforming ambiguous, multi-faceted problems into human-centered solutions? Are you interested in bridging the physical and digital worlds and crafting experiences “beyond the screen?” 

Do you want to push the way we practice design and co-creation? And do you believe in empowering your technical and business colleagues to do the same?

Then you'll love working at Kyndryl Vital. 

In Kyndryl Vital, you’ll work in highly collaborative environments with Kyndryl’s incredible technologists and alliance partners to envision systems that enable the world’s most critical systems.  You’ll also join a global design community connected to other country teams and people. There is lots of room for invention, discovery, and to push the practice, so roll up your sleeves and dive in! 

Kyndryl Vital is a global, designer-led co-creation offering that tackles our customers' biggest challenges and transforms them into breakthrough solutions. Expert design strategists, researchers, experience designers and creative technologists working at the intersection of technology, business and human experience. We co-create alongside customers to envision a future that solves business challenges, uncovers new opportunities, and responsibly impacts people, society and the planet. We mobilize and align Kyndryl’s technical experts and partners to bring these solutions to life. 

We are building teams across the globe, and here in Kyndryl Vital [country name], we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world.  

You can learn more about Kyndryl Vital here: https://www.kyndryl.com/us/en/services/vital

The role

As the Sr. Experience Designer for Kyndryl Vital India , you’ll be a critical member of a cross-disciplinary, customer-facing team, leading innovative projects and modeling co-creative, human-centered behaviors. You’ll work in tandem with design researchers, strategists, and creative technologists, to envision desirable, viable, and feasible solutions. You’ll lead by translating user needs into visualized proof of concepts with a variety of tools, simulating experiences within virtual and physical environments. Through a well-developed design rationale, you’ll tell stories that communicate design decisions compellingly and persuasively. You’ll work side by side with the team to explore the opportunity space and evolve concepts from sketch to low to high-fidelity prototypes. Ultimately, you’ll deliver high-quality, breakthrough solutions that can be handed over to service users, providers, and SMEs to guide further development and implementation. You’ll be an ambassador for human-centered design to co-workers, partners, and customers, building awareness and including them in the customer experience journey.

You’ll also work with Kyndryl Vital India leaders to identify high-potential customer projects and constantly look for more ways to add value to our customer’s experience. Your product, technological, and business acumen will enable you to effectively partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.  We’re in startup mode so you’ll have a lot of influence over the ways of working both locally and at the global level. As a leader on this team, you’ll ensure we connect with the other global Kyndryl Vital teams and contribute case studies, best practices, and other learnings to our global practice.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl Vital

Kyndryl Vital offers collaborative solutions for intricate business challenges. Our human-centered approach transforms ambiguity into modern sophistication.

Kyndryl Vital offers collaborative solutions for intricate business challenges. Our human-centered approach transforms ambiguity into modern sophistication.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise 

• Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts
• 4+ years in experience design, emphasizing human-centered design, service design, and co-creation (you might have had a different job title, like “UX designer” or “product designer”)
• Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’ 
• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions 
• Business acumen and language to work with customers, define key business objectives and create high-level business cases 
• Ability to ideate and visualize concepts through a mix of mediums such as diagrams, wireframes, drawings, animated visualizations, and 3D studies
• Expertise in 2D design tools such as Photoshop, Illustrator, InDesign, After Effects, Figma, InVision, Sketch
• Proficiency in 3D CAD design tools such as Rhino, SOLIDWORKS
• Working knowledge in rendering programs, VR platforms, and fabrication processes and procedures
• Lead multi-discipline teams through user experience engagements, resulting in experience-based roadmaps and the development of touchpoints that enable technologists to dig more deeply into solutions
• Knowledge of user-centric design processes and methodologies
• Excellent collaboration and communication skills with clients and internal stakeholders 
• Technology interest and acumen in some form
• Participate in new business development activities like pitches and written proposals.
• Attention to detail in the language and relationship dynamics of key stakeholders 
• Track record of team design, recruiting and management

Preferred Professional and Technical Expertise 

• Industry vertical experience
• Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
• Participatory design and research
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML, algorithm design experience

Required Education 

Bachelor’s Degree in Design, Interaction Design, Human-Computer Interaction or equivalent experience

Preferred Education 

Graduate Degree in Design, Interaction Design, or Human-Computer Interaction

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.