Senior Specialist - Infra - Cloud - IN
The role is responsible for maintenance of Cloud Infrastructure Services for clients.
Key Responsibilities and Duties
- Acts as the ongoing interface between the client and the system or application.
- They have experience of working in technologies such as Amazon Web Services, Google Cloud Platform, VMWare Cloud Administration and Azure.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
8IC
Job Description Summary:
This role will be on the Site Reliability Engineering (SRE) team and will provide cloud solutions support, solution design, development, engineering and operations functions for the TIAA Public Cloud (TPC). This is a lead engineering position and the expectation is that you will be able to lead large scale efforts to onboard applications to the public cloud as well as design architecture around and implement new services to our platform. This is a hands-on engineering, implementation and support role leveraging Amazon Web Services, Google Cloud Platform, Microsoft Azure and other cloud technologies across our enterprise. This team bridges the gap between development and operations by applying a software engineering mindset to system administration and engineering topics. Products and/or services you may work with are but not limited to AWS Native Services, Python, Git, Terraform, Splunk, and Linux.
In addition to technical skills, you should have excellent communication and problem-solving skills, as you will be working closely with other members of the SRE team and interacting with other teams across the organization. You should also be comfortable working in a fast-paced environment and be able to adapt to changing priorities and requirements.
Overall, the ideal candidate for this role will be a highly skilled and experienced lead cloud engineer with a passion for driving reliability and efficiency in our cloud environments.
Key Responsibilities & Duties:
- Drive further operationalization of existing services and offerings as well as operationalize new services for consumption. This includes, but is not limited to, the monitoring, logging, automating, integrating and documenting of our core platform services.
- Remediate or assist in the remediation of platform alerts, incidents or issues.
- Participate in an on-call escalation rotation
- Provide support directly to internal stakeholders throughout the enterprise to enable highly available application solutions that leverage AWS services.
- Collaborate with stakeholders to evolve AWS strategies, project limitations, capabilities, performance requirements ad interfaces.
- Provide technical support to internal stakeholders through the ability to analyze, troubleshoot and solve complex technical problems across multiple technical disciplines.
- Provide in-depth software development knowledge with respect to cloud architecture, design patterns and programming.
- Advise and implement AWS best practices.
- Manage and own all customer migration and on-boarding projects and hands-offs with other internal departments.
- Integrate current technical systems and develop a plan for future systems.
- Assist with estimating work efforts required for each phase of a project.
- Identify and raise technical risks.
Requirements:
Required:
- Two (5) years’ experience working on a Site Reliability Engineering team or a Public Cloud Engineering team.
Preferred:
- Bachelor’s degree
- Five (7) years’ experience delivering IT projects to a medium/large enterprise.
- Minimum of three (3) years’ experience with AWS and GCP
- Experience working with Linux and Windows Operating System
- Demonstrated technical expertise in their field, including experience deploying one or more large scale cloud-based systems.
- Knowledge of current cloud architecture, best practices, tools, and frameworks as well as emerging technologies, trends, and processes
- Automation experience that includes Python and some Infrastructure as Code languages
- Experience using automation and CI/CD tools such as cloudforms, terraform, puppet, ansible, Kubernetes, Jenkins, GitHub, Git, Maven, Docker, etc.
- Ability to communicate to a broad range of audiences.
- AWS Professional Certification
- Experience with other cloud providers such as MS Azure or Google Cloud
- Experience working in an agile environment.
- Real-world implementation experience of CI/CD, Automation, and cloud-native services
- An understanding of ITIL practices and procedures as it relates to the cloud.
Related Skills
Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
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What We Do
Every worker deserves a secure retirement. For more than 100 years, weʼve delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.
But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
And weʼre hiring. When you work at TIAA, youʼre making a difference in the lives of our clients. Weʼre always on the lookout for great people to become part of our coalition of champions and are committed to providing equal opportunity across all employment practices as we believe our employees have a right to a diverse and inclusive workplace. Join our team today in the fight to help more people to and through retirement.
Why Work With Us
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