Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Working within the Digital Operations team, your mission will be to improve the Digital Guest Experience across the entire guest journey from pre-purchase to post purchase and across all fulfillment channels. Our team leverages qualitative and quantitative data and insights to influence and collaborate with enterprise partners, problem solve against the Digital guest friction moments, and advance work that will increase guest joy.
As a Digital Operations Lead, you will:
Identify guest friction through survey data (Medallia) and guest signals with our CX Solution (Fullstory) in support of digital experience teams. Key responsibilities will include enablement of Fullstory for deeper analysis, identification & business case development associated with remedying identified points of friction, and representing broader experience team priorities in CX Center of Excellence.
Manage high visibility enterprise-level initiatives from conceptualization to implementation – develop project plans, rollout schedules for key initiatives, assign tasks, track progress, and update leadership. Some examples include the management and evolution of our Guest Purchasability suite of metrics and the development and rollout of Pre Orders for Order Pickup.
Influence peers, partner teams, and leaders with compelling storytelling, often speaking to large groups of stakeholders with leaders of varying levels.
Collaborate within and across pyramids (Product, Tech, Supply Chain, Store Operations, Pricing & Promotions, Merchant and Product/UX teams) to highlight the impact of guest friction, align on priorities, and co-create solutions that evolve the guest experience, drive sales profitably, minimize defects, and resolve process issues.
A strong background in data analytics as well as the ability to story-tell to senior leaders will be critical. In this role you will continue to develop an expertise in the data and reporting, giving you the ability to lean into any problem statement to help ideate root cause and potential solutions.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
- 5-7 years of experience within Digital
- Experience partnering with Data Science, Product, and Tech
- Experience with Guest Purchasability
- Excellent analytical, critical thinking, & problem-solving skills
- Passion to lean into AI
- Strong cross-functional partnership and presence
- Self-starter, even in the most ambiguous of projects
- Ability to make complex ideas simple to understand.
- Excellent written and oral communication skills that anticipate and are tailored to audiences across all levels of the organization.
- Experience with Adobe Analytics
- Experience with Fullstory (prior experience)
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties can
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_EAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Application deadline is : 11/19/2025Top Skills
What We Do
Target is an American retailing company providing access to a wide selection of products such as furniture, electronics, toys, and more.
Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.
