Staples India

Lead Desktop Engineer

Posted One Month Ago

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Chennai, Tamil Nadu, IND

In-Office

Senior level

eCommerce • Retail • Software

The Role

Lead desktop engineering initiatives supporting Staples’ 24/7 enterprise environment. Manage Windows desktop upgrades, patches, deployments, and PC management platforms such as SCCM or Intune. Troubleshoot network and security technologies, develop deployment strategies for complex rollouts, maintain stability and scalability, and produce technical documentation. Mentor junior engineers and technicians while promoting quality standards and high performance.

Summary Generated by Built In

As a Lead Desktop Engineer, you will play a key role in delivering desktop engineering initiatives within the Desktop Engineer team at Staples. This team provides 24x7 support for Staples’ desktop machines, ensuring stability, scalability, and security across critical platforms. The ideal candidate brings hands-on experience managing enterprise level desktop environments and strong expertise in Windows administration, leveraging automation tools such as SCCM or Intune. We are seeking a seasoned technical operations professional who is eager to grow and help shape the future of our technology ecosystem.

Management Responsibilities

· Mentor and support less experienced engineers and technicians.

· Provide guidance to junior engineers, support high performance, and adhere to quality

standards.

Requirements

Basic Qualifications

· Bachelor's degree in Computer Science with 6 to 10 years of proven IT infrastructure experience.

· Must have 3 to 5 years of experience in each of the following (experience may be gained concurrently):

· Window desktop engineering, including building of upgrades and patches.

· One of the following PC management platforms: SCCM, Intune or Azure AD.

· Knowledge of Active Directory, Microsoft 365, and patch customization

· Demonstrates strong engineering skills and deployment strategies for complex rollouts

· Experience in troubleshooting network and security technologies (DNS, load balancing, firewalls, etc.)

· Strong written and verbal communication skills with emphasis on complex documentation

Preferred Qualifications

· Experience with Windows mobile device management and Mac OS · Experience with patching and deployment software (Patch my PC, AutoPilot, BigFix, JAMF)

Skills Required

Bachelor’s degree in Computer Science
6 to 10 years of proven IT infrastructure experience
3 to 5 years of Windows desktop engineering experience, including upgrades and patches
3 to 5 years of experience with SCCM, Intune, or Azure AD
Knowledge of Active Directory, Microsoft 365, and patch customization
Strong engineering skills and deployment strategies for complex rollouts
Experience troubleshooting DNS, load balancing, firewalls, and other network and security technologies
Strong written and verbal communication skills, including complex documentation
Experience with Windows mobile device management and macOS
Experience with Patch My PC, Autopilot, BigFix, or JAMF

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The Company

12,060 Employees

Year Founded: 1986

What We Do

Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.