Lead Delivery Excellence

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
As a Delivery Excellence Specialist at ZS Associates, you will be responsible for driving delivery excellence by ensuring that delivery processes are executed with precision, consistency, and alignment to organizational standards. You will provide strategic and technical guidance to delivery teams, enabling them to implement and sustain high-performing controls and practices that support delivery efficiency and continuous improvement.
By collaborating with key stakeholders-including Delivery Managers and Leaders - you will help deliver a comprehensive view of delivery health, performance metrics, and their impact on business outcomes. Your advanced knowledge of delivery management principles and project execution will empower you to lead innovative initiatives, optimize delivery frameworks, and manage a diverse team in a dynamic and evolving technology landscape.
What You'll Do:

• Work closely with delivery teams to embed best practices in delivery excellence, risk management, ensuring successful outcomes for aligned programs
• Track and report operational KPIs to support data-driven decision-making. Monitor delivery performance metrics and escalate issues to ensure timely resolution
• Collaborate with cross-functional teams to drive continuous improvement in delivery practices.
• Conduct process reviews and identify inefficiencies, recommending actionable improvements.
• Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies.
• Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness.
• Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities.
• Help assess the impact of changes and gather feedback to refine implementation strategies.
• Promote adoption of new tools, processes, and systems across teams.
• Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
• Assist in Delivery Risk governance and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
• Conduct trainings on Delivery Excellence focus areas, QMS process assets and awareness on best practices
• Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process
• Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
• Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
• Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

What You'll Bring:

• Bachelor's degree in IT or relevant field with a strong academic record.
• A minimum of 7-10 years of experience in Delivery Excellence and Quality Management

• Strong communication & strategic influencing skills. Relevant experience working with senior leaders, building internal networks, and delivering high impact programs in complex -matrixed environments.
• Formal training or certification in Delivery/Operations excellence, and/or 5+ years of experience or equivalent expertise in technology Delivery excellence management, Operations excellence, Software Quality Management & Software Quality Standards or related field.
• Familiarity with delivery excellence frameworks, industry standards, and pharma regulatory requirements (HIPPA, GXP etc)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Proficient in MS Office productivity suite (e.g., Word, Excel, PowerPoint, SharePoint). Advanced Excel skills strongly preferred

• Six Sigma Black Belt/ITIL/CMMI/ISO9001 Lead auditor/MBA or relevant Delivery excellence / Audit certification
• Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS Project) and Quality Assurance tools
• CMMI implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
• Ability to work independently and as part of a team
• Willingness to adapt to evolving industry standards and technologies
• Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
• Proven ability to work creatively and analytically in a problem-solving environment

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com