We are seeking a passionate, customer-focused Lead Customer Support to lead our CS team.
As a gaming company for kids, it’s essential that our communication is warm, clear, and empathetic. We are looking for someone who can speak at kids’ level, understand their needs, and deliver a truly supportive experience.
While technical abilities are important, service orientation and people skills are the heart of this role, and we welcome candidates coming from a Customer Success background who bring strong relationship-building skills and player empathy.
- 3+ years of experience in customer support/ Customer Success with at least 1 year in a leadership/managerial role, preferably in a global company.
- Native/mother-tongue level of English (written and spoken) – required.
- Experience working in kids-oriented product companies – an advantage.
- Exceptional interpersonal and communication skills, with the ability to simplify complex topics for a young audience.
- Experience working with Zendesk
- Ability to work occasionally during evening hours and weekends when needed.
- Strong service orientation- warm, patient, and people-first approach.
- Experience managing distributed or remote teams – an advantage.
- Proactive, independent, and hands-on mindset
- Ability to work in a fast-paced, dynamic environment.
- Experience in the mobile gaming world – advantage.
- Portuguese or Spanish – advantage.
- A team player
Top Skills
What We Do
We’re Pazu; if you’re a parent, you’ve probably already heard of us, but if you don’t have kids yet, Pazu is a rapidly-growing gaming company with a mission to become an everyday fun and educational destination for kids and their parents.
With 48 top-chart games (and counting) and over 120M downloads worldwide, Pazu is on track to become one of the largest kids content companies in the world
