Lead Customer Researcher

Location Details: Gurgaon

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

Are you passionate about representing the Voice of the Customer and driving game-changing growth? Are you known for your ability to craft and deliver amazing insights that produce bold business results? Do you seek out challenging work that will flex your intellectual muscles and empower entrepreneurs? If you do, the Global Research and Insights team at GoDaddy has a marketing research position that will help establish us as the trusted champion for anyone with an idea.

What you'll get to do...

• Manage all aspects of primary research, including partnering with stakeholders, designing research methodology, while simplifying and facilitating decision-making.
• Manage research projects outsourced to vendors, ensuring alignment with GoDaddy's mission and values.
• Conduct various research projects, including market research, strategic assessment, and customer experience research including projects that require advanced statistical techniques such as Maxx-Diff and Conjoint focusing on understanding the needs of entrepreneurs and small business owners.
• Display expertise with market research tools and methods, and surface innovative approaches to problem-solving.
• Synthesize data and information from multiple sources to inform strategy, guide tactical decisions, and support GoDaddy's ambitious growth plans, translating research into actionable business insights that drive impact and successful outcomes, and meaningfully summarize research to succinctly communicate conclusions to executive-level audiences.

Your experience should include...

• 7+ years of experience managing custom research and insights projects, particularly in the tech industry or areas related to digital entrepreneurship.
• Masterful at uncovering insights and analyze, using Excel, Word and Powerpoint.
• Excellent ability to develop clear and compelling presentations for senior executives, simplifying complex data to support decision-making.
• Solid experience with various forms of research, particularly those that support strategic growth initiatives and market expansion.
• Strong quantitative skills, able to manipulate and analyze large quantities of data from multiple sources. Possess strong planning, problem solving, teamwork and relationship-building skills.

You might also have...

• Familiarity with Qualtrics.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.