Lead Customer Accounts Specialist

Reposted 17 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Senior level
Artificial Intelligence • Hardware • Automation • Manufacturing
The Role
The Lead Customer Accounts Specialist will manage customer inquiries and issues, track forecasts, process orders, and build relationships to support sales revenue and customer satisfaction.
Summary Generated by Built In

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

Job Descriptions

  • Take proactive steps to reconcile forecasts, backlog and shipments in order to meet customer demand and target Sales revenue.
  • Process orders, returns, and refunds in accordance with corporate policies and procedures.
  • Track/Communicate material production progress and priorities to relevant stakeholders to ensure supply targets, proactively try all possibilities to close supply gaps.
  • Participate in account business reviews with both internal and external stakeholders, understand business and has contributions from Customer Account Specialist perspective during the review.
  • Work independently but closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.
  • Pricing management, assist Sales on account annual price negotiation.
  • Data analysis provider that empower for sales team with valuable insights to help sales growth revenue.
  • Regular customer visit to build and maintain strong long-lasting customer relationships.
  • Act as the main point of contact for customer inquiries, escalations, issues and quality related matters.

Requirements:

  • Good Excel and PowerPoint skill
  • Fluent in English
  • Experience with supply chain will be preferred
  • At least 5 years’ experience with IC industry will be preferred
  • Familiar with Power BI will be preferred

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

          

Required Travel: No

          

Shift Type: 1st Shift/Days

Skills Required

  • Good Excel and PowerPoint skill
  • Fluent in English
  • Experience with supply chain
  • At least 5 years' experience with IC industry
  • Familiar with Power BI

Analog Devices Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Analog Devices and has not been reviewed or approved by Analog Devices.

  • Retirement Support The 401(k) program is described as a standout feature, with company contribution up to 8% of base salary and immediate vesting. This structure strengthens long-term value even when cash compensation perceptions vary.
  • Healthcare Strength Health coverage is positioned as comprehensive, including medical, dental, and vision options along with disability and life insurance. Day-one eligibility and multiple plan choices add to perceived robustness.
  • Leave & Time Off Breadth Paid time off appears broad, with vacation ranging from roughly 17–25 days and increasing up to five weeks with tenure, alongside sick time and paid holidays. Parental leave and related time-off provisions further expand coverage.

Analog Devices Insights

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The Company
HQ: Wilmington, MA
20,292 Employees
Year Founded: 1965

What We Do

Analog Devices, Inc. (NASDAQ: ADI) operates at the center of the modern digital economy, converting real-world phenomena into actionable insight with its comprehensive suite of analog and mixed signal, power management, radio frequency (RF), and digital and sensor technologies. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets. ADI is headquartered in Wilmington, MA.

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