The Role
Supports software and hardware quoting, order booking, and order management for distributors and end customers in the META region. Creates accurate quotes using Salesforce and SAP, verifies discounts and quotation policies, meets turnaround and accuracy SLAs, resolves customer and internal queries, manages backlogs, reports metrics, maintains work instructions, and drives Lean or Six Sigma process-improvement initiatives across cross-functional teams.
Summary Generated by Built In
Responsibilities
The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for Distributors/end customers of the organization supporting META region.
The primary responsibility areas would comprise the following:
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- Create Sales Quotes as per customer requirement for Honeywell Products/ solutions, using Quoting tools/systems such as Salesforce, SAP ECC etc. Includes item configuration in the tool used.
- Meet the SLAs of TAT and Accuracy
- Includes working on changed requirement from the customers as per process guidelines/steps
- Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
- Work with various internal teams including Sales Org, Approvals, Item Set up, Software team /Operations Team / Logistics Team / Planning and Sourcing Team etc. to support the quoting activities and Order Management Process.
- Address any queries from the customers and work internally with in Honeywell to resolve these queries
- Address any process queries from the team members booking the orders and preparing the quotes.
- Develop and regularly review the Work Instructions of the process
- Reporting of the monthly metrics to the manager including TAT and Accuracy metrics.
- Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Honeywell. Support the team members as an SME for any Initiatives for the process
- Interacts w/ customers prior to and after sale.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Develops and maintains positive customer relations.
- Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order.
- Clear Backlogs.
- Respond Customer Queries and Claims (non-Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
Qualifications / Desirable Skills & Minimum Skills Required:
- Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)
- Ability to understand business direction and map these into requirements and solutions.
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management
- Good Analytical Skills to understand customers' requirements and translate into Order Requirements
- Typing Speed of 35-40 WPM
- Salesforce | Case Management
- Experience on driving any Cross functional process projects.
- Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc
- Excellent verbal/written Communication Skills
- Requires previous experience of working on an SAP ERP platform (preferably SalesForce/Oracle Order Management)
- Know how of Order Life Cycle
Skills Required
- Any graduate degree
- Minimum 2 years of professional experience
- Experience with SAP order management and SAP ERP platforms
- Salesforce case management experience
- Knowledge of the order lifecycle
- Experience with Salesforce or Oracle Order Management
- Understanding of Lean or Six Sigma quality methodologies
- Ability to translate business direction and customer requirements into solutions and order requirements
- Strong analytical skills
- Experience driving cross-functional process projects
- Typing speed of 35-40 words per minute
- Strong knowledge of Microsoft Office tools, including Excel, PowerPoint, and Outlook
- Excellent verbal and written communication skills
- Ability to learn new technologies quickly
- Ability to follow company policies and behaviors
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
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The Company
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
