Lead, CRM Developer

Background

The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

Our Vision: Strong and vibrant condominium communities in Ontario.

Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness

Team Values: Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

Role Purpose

Reporting to the VP, Technology & Application Development, the Lead CRM Developer guides the technology that powers the CAO's digital services, the majority of which is built on Microsoft Dynamics 365. This is a hands-on leadership role that combines technical direction and solution architecture with day-to-day development. Working closely with the IT team and business stakeholders, the Lead CRM Developer designs reliable, secure, and maintainable solutions, leads their delivery from discovery through deployment, and mentors a cross-functional team while championing engineering and security best practices.

Please apply by August 14, 2026

Key Responsibilities

Development and Operational

• Project Leadership:Lead CRM projects from start to finish, including discovery, development, automated testing and deployment phases.
• Technical Expertise:Provide hands-on development expertise in Dynamics 365 CRM, leveraging extensive platform knowledge.
• Mentorship:Mentor and guide intermediate developers, fostering their growth and development within the team.
• Impediment Resolution:Identify and resolve impediments that may hinder project progress or team productivity.
• Coding Standards:Drive the adoption of clean coding practices and maintain high code quality standards across the team.
• Testing Automation :Increase testing automation coverage to ensure the reliability and stability of the CRM system.
• CI/CD Management:Implement and manage continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Technical Debt Management:Proactively manage technical debt, keeping it below 20% at all times through refactoring and re-engineering efforts.
• Collaboration:Collaborate with cross-functional teams, including business analysts, quality assurance engineers, and other stakeholders, to deliver high-quality CRM solutions.
• Agile Practices:Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure smooth project execution.
• Documentation:Implement and maintain industry standard documentation practices to ensure clear, concise, and accessible documentation throughout the project lifecycle.
• Configuration and Customization:Configure and customize the Dynamics CRM system to meet CAO’s business needs, advanced configurations, and custom development (Logic Apps, Power Automated and Plugins).
• Integration:Integrate Dynamics 365 solutions with third-party or in-house built on-prem and cloud applications.
• Automation:Automate business processes and intelligence using Power Platform tools (Power Automate, Power BI, PowerApps).
• Azure Services:Utilize Microsoft Azure services (Function Apps, Web Apps, Service Bus, Logic Apps) to build efficient solutions and integrations.
• Flexibility:Work comfortably with both technical and business teams on a wide variety of projects and initiatives.
• Implementation:Work with the Agile implementation team to accurately forecast the timing and efforts of work following modern lean frameworks.
• Reporting:Provide timely reports on project status and any unforeseen issues to management and business stakeholders.
• Troubleshooting:Troubleshoot problems and fix bugs promptly.
• Continuous Improvement:Analyze and recommend ways to improve and modernize existing solutions, systems, and processes.
• Learning:Continuously learn, enhance, and apply knowledge in the face of a changing technology landscape.

Strategy & Planning

• Documentation:Create lean documentation, including system architecture, configuration guides, presentations, and other necessary documents.
• Solution Architecture:Define, discuss, and document solution, application, and data architectures. Understand, diagnose, and recommend solutions for specific functional and technical challenges.
• Emerging Technologies & AI: Research emerging technologies, including Artificial Intelligence (AI), Generative AI, machine learning, and intelligent automation, to support system development efforts. Evaluate, recommend, and implement AI-powered solutions that improve productivity, cost-effectiveness, flexibility, security, and user experience.
• Enhancements:Recommend additional solutions or enhancements to improve overall functionality.
• Problem-solving:Research complex problems, find optimal solutions, and implement them following best practices.
• Best Practices:Advice on best practices for Dynamics 365, development, or integration processes.
• Deployment and Configuration:Perform the deployment, integration, and initial configuration of developed solutions and enhancements, following standard best operating procedures and CAO’s specific administrative, operational, and security documents.
• Strategic Implementation:Implement strategic goals and tactical plans for managing, maintaining, and optimizing corporate systems and software.

Other

• Additional Duties:Perform additional duties as assigned by the Head of Engineering.

Qualifications, Skills & Knowledge

• • Bachelor’s degree in computer science or a related field.
  • Minimum of 10 years of experience in Dynamics 365 CRM development.
  • Strong proficiency in C#, JavaScript, and other relevant programming languages.
  • Deep understanding of Dynamics 365 CRM architecture, customization, and extensibility.
  • Extensive experience in refactoring and re-engineering complex CRM systems.
  • Proven track record of leading successful CRM projects from start to finish.
  • Experience with DevOps practices, including version control (e.g., Git), continuous integration, and continuous deployment.
  • Familiarity with automation tools and techniques for testing and deployment.
  • Knowledge of API development and integration with external systems.
  • Excellent problem-solving and debugging skills.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
  • Ability to mentor and guide junior and intermediate developers.
  • Proficiency in developing workflows and plugins to automate processes.
  • Experience working within an Agile Software Development Process
  • Proficient in developing, customizing, and integrating Microsoft Dynamics CRM, including the advanced configuration of out-of-the-box functionalities, deploying CRM organizations, and creating custom CRM entities.
  • Knowledge and ability to create user interfaces that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA)
  
  

Nice to have

• Azure DevOps and Azure Pipelines.

Why Join Us?

• Base salary of $125,000 – 140,000
• Eligibility for discretionary performance-based awards
• 100% employer-paid medical, dental, and vision coverage
• Employer-matched RRSP/TFSA contributions
• Flexible hybrid work model (two remote days per week)
• Vacation, personal, and sick days
• Professional development and learning support
• Employee gym and bike-share discounts

Disclaimer

We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.

CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.