Lead, Contract Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Contract Management Professional at Kyndryl, you will embark on a multifaceted journey that is both challenging and rewarding. Your primary role will be to ensure the seamless execution and management of customer contracts, guaranteeing that we not only meet but exceed the performance targets while adhering to the terms agreed upon.
In this role, you will collaborate closely with our commercial customers and internal stakeholders at Kyndryl to orchestrate a variety of crucial activities. From customer billing and invoicing to crafting proposals and basic contracts, each task will directly contribute to our streamlined Lead-to-Cash workflow. Your ability to handle contract registrations, maintain an awareness of potential risks and issues, and ensure delivery commitments are met will be key to our collective success.
Beyond the nuts and bolts of contract management, you will play a vital role in maintaining a posture of audit readiness and compliance throughout the lifecycle of the contract—from initiation and steady state to termination. Your expertise will be instrumental in supporting contract performance reporting and managing all phases effectively using Kyndryl’s established processes, tools, and methodologies.
Think of yourself as a process consultant for the Client Partner and Account Team— your investigative skills will help trace, manage, and document any potential risks or compliance issues, ensuring internal governance is tight and effective. This role is similar to a medical triage team for our contractual obligations; you will evaluate, stabilize, and rectify control-related situations as they arise.
Additionally, your involvement will extend to supporting the deployment of our Program Management System, enhancing our internal governance framework, and providing crucial CRM and audit support.
Join us at Kyndryl and become a cornerstone of our contract management team, where your expertise will drive both operational excellence and strategic compliance, ensuring the integrity and success of our business engagements across the board.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. As a Contract Management professional, you’ll gain valuable skills and experience that will put you on the path to your next career opportunity. Whether you want to transition into a senior role such as a CMS Lead or advance your career outside of Q2C – Kyndryl has opportunities you won’t find anywhere else.

Who You Are

You work well within a team environment and are comfortable adapting your responsibilities as the project needs evolve. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Minimum 5+years of experience in Contract Management and Business Controls

• Experience in Extra Contract Management categories (PgMS-based contracts), Contract Governance & Performance Management, Contract Baselines Management and Contract Deliverables Management

• Experience in Program Risk Management, Program Issues Management.

• Ability to perform Compliance & Controls Management

• Hand on experience in Request for Services, Formal Correspondence, Customer Satisfaction and Contract Organization & Resourcing

Preferred Skills and Experience

• Experience in Contract Steady State start-up, Billing Support

• Experience in Contract Change Management, Contract Document Management, Contract/Project Closure

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.