Capco – The Future. Now.
Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.
Let’s Talk About You
You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.
Let’s Get Down to Business
Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.
About the Role
Lead Consultant – Technical Documentation & SOPs
Location: Toronto (4 Days Per Week) | Practice Area: Insurance | Type: Contract
Lead the design and delivery of high-quality technical documentation for business-critical systems.
The Role
We’re looking for a driven and detail-oriented Lead Consultant to oversee the development and delivery of user-focused technical documentation across our Insurance practice. You’ll manage a team of Business Systems Analysts and Technical Writers, and be the primary liaison between our clients and the internal delivery team. You’ll set the standard for SOP maturity and ensure every engagement delivers measurable value.
What You’ll Do
Directly manage a team of Business Systems Analysts and Technical Writers to deliver high-quality documentation
Own the delivery roadmap, planning, and execution of client engagements focused on technical SOPs
Conduct research on documentation quality benchmarks and develop maturity models tailored to client environments
Ensure the final product meets quality, usability, and compliance standards
Support the Engagement Lead by identifying future client needs and potential follow-on opportunities
What We’re Looking For
Proven experience in technical documentation within complex IT environments
Strong leadership capabilities with prior experience managing multidisciplinary teams
Skilled in client relationship management and confident in stakeholder communications
Deep understanding of software development lifecycle and IT operations
Ability to independently drive initiatives from planning through to delivery
Bonus Points For
Prior consulting experience in Insurance or Financial Services
Familiarity with documentation tools such as Confluence, MadCap Flare, or Adobe FrameMaker
Exposure to compliance or risk documentation standards
Experience creating and applying SOP maturity frameworks
Strong understanding of Agile delivery methods
Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.
Now Take the Next Step
We have:
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
- Virtual Health Care – Company-paid program available to all employees and their dependents/partners
- Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
- Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
- New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
- Wellness Support – Fitness reimbursement benefit to promote health and well-being
- Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.
Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
For more information about Capco, visit www.Capco.com.
We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.
Top Skills
What the Team is Saying
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of
business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance,
and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent.
TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients.
DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success.
DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions.
ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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