The Role
Leads client learning partnerships by generating business development opportunities, managing the sales pipeline, negotiating contracts, and overseeing end-to-end learning engagements. Develops tailored learning solutions, coordinates trainers and internal teams, manages budgets and commercial administration, monitors client satisfaction, and supports organizational capability development through HR collaboration and continuous improvement.
Summary Generated by Built In
Responsibilities
- Drive business development by identifying, pursuing and securing learning and development opportunities from UEM Group subsidiaries and external clients to achieve revenue targets and expand market presence.
- Develop and manage the business development pipeline, including client prospecting, proposal preparation, pricing negotiations, contract closure and go-to-market strategies.
- Build and maintain strong client relationships by understanding learning needs, recommending tailored solutions and identifying opportunities for repeat business, renewals and cross-selling.
- Lead the end-to-end management of client engagements, ensuring learning programmes are designed and delivered according to agreed scope, timelines, budgets and quality standards.
- Oversee the design and customisation of learning programmes, including training needs analysis, learning objectives, curriculum development and programme effectiveness evaluation.
- Coordinate with internal teams, trainers and subject matter experts to ensure effective programme planning, resource allocation, delivery and project closure.
- Manage commercial and administrative activities, including quotations, purchase orders, invoicing, payment follow-ups, client satisfaction monitoring and revenue performance reporting.
- Collaborate with HR stakeholders and management to align learning initiatives with business priorities, drive a strong learning culture, and support organisational capability development through coaching and continuous improvement.
Requirements
- Bachelor's Degree in Psychology, Human Resources or a relevant field.
- 4 to 6 years of relevant experience in Learning & Development and Talent Management.
- Knowledge of competency management, instructional design, and learning programme delivery or administration.
- Ability to identify business opportunities, understand client needs and develop commercially viable learning solutions.
- Strong project coordination skills, with the ability to manage multiple learning engagements, timelines, budgets and stakeholders.
Skills Required
- Bachelor's degree in Psychology, Human Resources, or a relevant field
- 4 to 6 years of relevant experience in Learning and Development and Talent Management
- Knowledge of competency management, instructional design, and learning program delivery or administration
- Ability to identify business opportunities, understand client needs, and develop commercially viable learning solutions
- Strong project coordination skills, including management of multiple learning engagements, timelines, budgets, and stakeholders
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The Company
What We Do
Edgenta Mediserve Sdn Bhd provides comprehensive hospital support services (HSS) to government hospitals and healthcare institutions in Malaysia. Its core business involves the provision of clinical waste management, cleansing services, linen and laundry, and specialized facilities and biomedical engineering maintenance, aimed at ensuring safe and efficient operational management of healthcare facilities.
