Lead Business Analyst

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The MFC (Mass & Foundation Cluster) Business Change Execution team is looking for a strategic, forward thinking, and agile Lead Business Analyst who thrives in fast paced, evolving environments.
This is an exciting opportunity for a BA who is passionate about shaping business transformation, influencing strategic direction, and enabling cross functional teams to deliver impactful solutions.
You will drive end to end delivery — from conceptualising requirements through to solution implementation — while fostering alignment, clarity, and continuous improvement across the organisation.

1. Understand & Translate Business Needs

• Facilitate insightful conversations with stakeholders to unpack business challenges and opportunities.
• Convert complex requirements into clear, actionable business needs and communicate these effectively to delivery teams.

2. Analyse the Business Domain

• Conduct comprehensive analysis of systems, processes, and workflows through all phases of the initiative lifecycle.
• Perform structured impact assessments that highlight implications for people, processes, technology, and operations.
• Identify automation opportunities and support early‑stage initiative scoping.

3. Determine Business Value

• Partner with business owners to define problems, risks, dependencies, scope, MVP options, and measurable value.
• Help stakeholders evaluate solution choices using cost‑benefit insights.

4. Refine and Maintain the Backlog

• Convert requirements into well‑crafted user stories with clear acceptance criteria.
• Support prioritisation and backlog grooming to ensure alignment with strategic goals.

5. Enable Teams to See the Big Picture

• Facilitate sessions that link initiatives to organisational strategy and desired outcomes.
• Guide teams in understanding process changes, stakeholder impacts, policies, and decision‑making frameworks.

6. Stakeholder Engagement & Collaboration

• Act as the connector between business and technical teams, ensuring alignment across the delivery lifecycle.
• Gather and integrate feedback to iteratively improve delivered solutions.

7. Identify & Mitigate Risks

• Proactively surface risks, dependencies, and constraints.
• Drive mitigation actions and support contingency planning.

8. Champion Continuous Improvement

• Participate actively in retrospectives and Agile forums.
• Advocate for process optimisation to strengthen team performance and product quality.

9. Lead Knowledge Sharing & Training

• Share best practices, lessons learned, and insights across teams.
• Contribute to the Business Analysis Community of Practice and promote a culture of learning.

Key Skill Requirements:

• Essential: Familiarity with both traditional and agile project methodologies, processes, tools and frameworks
• Documents requirements including data modelling, interface layouts, data flows, screen and report layouts, etc.
• Works closely with business stakeholders, project manager and delivery teams to design and implement solutions within constraints.
• Owns systems, user acceptance testing and implementation of changes or new applications.
• Ensures all testing protocols are adhered to.
• Investigates and defines requirements for business processes.
• Works with managers and relevant users on feasibility studies and establishing business and systems requirements.
• Formulates strategies and guidelines to improve the business environment.
• Analyses system or business processes to determine problems, risks and opportunities for improvement.
• Facilitates the implementation of new or enhanced processes.
• Reviews processes and conducts process audits, as required.
• Provides support and facilitates sessions for end users.
• Ability to comprehend information in verbal and written communication.
• Ability to operate in a highly pressured and ambiguous environment.
• Ability to build and maintain a healthy, collaborative and productive team culture.
• Exceptional interpersonal and relationship-building skills to foster collaboration across teams.
• Strong leadership and team management abilities, with the capacity to inspire and motivate teams toward common goals.
• Ability to adapt to changing priorities and thrive in a dynamic environment.

Requirements

• Matric
• Bachelor’s Degree or relevant tertiary qualification
• Relevant Business Analysis certification
• Relevant Agile certification
• 5+ years’ experience in Business Analysis
• 2+ years’ working experience in an Agile or SAFe environment.

Skills

Competencies

Action OrientedBusiness InsightCultivates InnovationDecision QualityEnsures AccountabilityManages ComplexityNimble LearningOptimizes Work Processes

Education

Matriculation Certificate (Matric) (Required)

Closing Date

30 January 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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