Job Summary
Works with business partners as the primary lead and interface between Information Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets and alignment with Information Technology strategy. Determines if solutions already exist or if new solutions are needed and provides input regarding buy vs build decisions. Ensures proper integration of solutions that impact work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Information Technology from requirements gathering to final implementation. Leads, mentors, trains and assists team members and serves as lead subject-matter-expert and liaison between line of business partners and Information Technology.
Job Duties and Responsibilities
- Serves as an expert regarding the business units supported and has expert understanding of the Information Technology organization's systems and capabilities. Analyzes business unit operations to understand strengths and weaknesses and to identify process and function automation opportunities. Develops appropriate business models to represent business requirements and meet business needs
- Obtains and validates information requirements from stakeholders through various analysis techniques. Translates high level business requirements into functional specifications for the Information Technology organization. Manages requirements, approvals, changes, and traceability.
- Assists with business process redesign and documentation as needed for new technology. Ensures technology solutions are in compliance with and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.
- Negotiates agreements and commitments. Facilitates communication between business units and Information Technology from initial requirements to final implementation. Provides input regarding buy versus build decisions. Participates in planning sessions with business units to improve business processes.
- Defines and streamlines division level processes, procedures, and templates as needed to support the organization's process maturity goals and to ensure effective and efficient methods in accordance with best practices.
- Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations. Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business Objects.
- Conducts systems analysis with a focus on business process models and use cases. Performs system administration and maintenance as needed in support of departmental activities. Performs audits to ensure compliance with division processes, procedures and standards.
- Analyzes incidents related to the system/application to identify problem areas. Works closely with the application vendor's product support team to identify and implement solutions.
- Serves as a team leader on multiple projects. Evaluates and identifies project complexity, assumptions, constraints, and dependencies. Conducts timely surveys to gauge effectiveness of delivery of technology solutions.
- Performs a variety of tasks to improve on the existing operating processes, methodologies and standards. Develops processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support. Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency.
- Builds, maintains, and manages stakeholder relationships. Educates the Information Technology organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and escalate non-conformance as needed.
- Maintains a current knowledge base and understanding of technological trends. Uses Information Technology knowledge base to bring solutions to business units supported and enhances the enterprise's competitive edge.
- Provides technical direction and training to junior level team members. Coaches and mentors team members as needed to improve the overall organizational delivery.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an equal opportunity employer committed to fostering an inclusive work environment.
Preferred QualificationsMinimum Education:
- Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education and experience.
Minimum Experience:
- Ten years of experience developing, implementing and maintaining enterprise policies, procedures and operating standards including preparing agendas, meeting minutes, and follow-up actions for meetings with management
Required Knowledge, Skills, & Abilities:
- Knowledge of project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).
- Knowledge of the industry's standard business practices, products, and services
- Knowledge of information system development strategies
- Skill using tools such as SDLC, VISIO
- User level knowledge of SQL databases.
- Project management skills and the ability to multitask in a cross-functional environment.
- The ability to successfully manage the administration of one or more systems and/or application
- Ability to motivate team members
- Facilitation skills
- Analytical, problem-solving and project management skills
- Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals
- Planning and organizational skills
- Ability to effectively communicate across organizational layers verbally and in writing
- Proficiency using Microsoft Office software products
Skills Required
- Ten years of experience developing, implementing and maintaining enterprise policies, procedures and operating standards
- Bachelor's degree in computer science, information systems, or a related field
- Knowledge of project management tools, methods and best practices
- Knowledge of information system development strategies
- User level knowledge of SQL databases
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
Synovus Insights
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
