The Role
Lead technical architecture and implementation of ServiceNow solutions across CSM, ITSM, HRSD, ITOM, IRM/GRC, and SecOps. Responsibilities include platform administration, security, integrations, automation, performance management, technical reviews, deployment governance, architecture blueprinting, requirements workshops, stakeholder engagement, and mentoring. The role supports enterprise transformation, process optimization, workflow development, and customer delivery in an Agile environment while requiring active Top Secret clearance with SCI eligibility.
Summary Generated by Built In
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
As a Lead Architect, ServiceNow, you will play a vital role at Nuvitek. You will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
Location: Chantilly, VA (Government/Contractor SCIF) 50% on-site/50% remote
Location: Chantilly, VA (Government/Contractor SCIF) 50% on-site/50% remote
Clearance: Active TS/SCI
Key Responsibilities
- Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
- Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
- Performs application maintenance to include performance monitoring and error identification and remediation.
- Manage key stakeholders both internally and externally.
- Manages ServiceNow instance security: user/group access, administration, access control lists.
- Initiate health scans and tracks the remediation of findings.
- Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
- Use good coding practices, to ensure reliable, durable code.
- Understand customer critical business issues, requirements, and outcomes
- Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
- Incorporate ServiceNow best practices and accelerators.
- Lead technical aspects of the ServiceNow implementation
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
- Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
- Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
- Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
- Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
- Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
- Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
- Act as a mentor to support less experienced colleagues
- Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
- Contribute to the development of opportunities and provide input to grow our business
Skills, Knowledge and Expertise
- Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
- Minimum of 8 years of prior relevant experience or Masters with 6 years of prior relevant experience in technical domain.
- Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
- Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, Discovery, or App Engine.
- Evaluate and approve key technical specifications to ensure adherence to out-of-the-box functionality, update compatibility, security standards, and client governance policies.
- Lead Technical Review Boards (TRBs) and direct deployment management, including reviewing update sets, assessing release readiness, and authorizing production deployments.
- Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations for performance, maintainability, and security risks.
- Direct architectural initiatives for multifaceted solutions, including CMDB modernization, enterprise integrations, identity management systems, Employee Center migrations, and IRM/GRC implementations.
- Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
- Experience with ServiceNow and applying ITIL standards.
- Active Top Secret clearance required with SCI eligibility.
- Obtain the Following Certifications:
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Application Specialist (CAS) App Engine
- Minimum two of the following certifications:
- CIS-IRM / GRC
- CIS-HRSD
- CIS-ITSM
- CIS-SecOps
It would be great if you also had:
- Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
- Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
- Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
- Good communication and interpersonal skills in a remote environment
- Experience working with software development team members.
- Other open sources technology experience preferred
- Obtain the Following Certifications:
- CISSP or CISM
- ServiceNow Flow Designer Micro-Certification
- ServiceNow IntegrationHub Micro-Certification
- ServiceNow Presales Architect Accreditation
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
About
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
Skills Required
- Bachelor's degree from an accredited institution, preferably in Mathematics, Information Technology, Computer Science, or Engineering
- Minimum 8 years of relevant technical experience, or a master's degree with 6 years of relevant experience
- At least 3 years of system administration experience, particularly in a service desk environment
- ServiceNow implementation and integration experience across ITSM, HRSD, IRM/GRC, SecOps, ITOM, Discovery, or App Engine
- Experience evaluating technical specifications, update compatibility, security standards, and governance compliance
- Experience leading Technical Review Boards and managing deployments, update sets, release readiness, and production authorization
- Experience evaluating Business Rules, Script Includes, Client Scripts, ACLs, integrations, and Flow Designer implementations
- Experience directing architecture initiatives involving CMDB modernization, enterprise integrations, identity management, Employee Center migrations, or IRM/GRC
- ServiceNow experience and knowledge of ITIL standards
- Active Top Secret clearance with SCI eligibility
- ServiceNow Certified Technical Architect certification
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Certified Application Specialist App Engine certification
- At least two certifications among CIS-IRM/GRC, CIS-HRSD, CIS-ITSM, and CIS-SecOps
- Business-minded, analytical, and technically deep ServiceNow background
- Ability to work independently in a fast-paced environment with tight deadlines
- Experience managing multiple tasks, changing priorities, Agile methodologies, and Agile project management
- Strong troubleshooting, problem-solving, organizational, and time-management skills
- Strong communication and interpersonal skills in a remote environment
- Experience collaborating with software development team members
- Other open-source technology experience
- CISSP or CISM certification
- ServiceNow Flow Designer Micro-Certification
- ServiceNow IntegrationHub Micro-Certification
- ServiceNow Presales Architect Accreditation
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The Company
What We Do
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible. Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients. We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
