The Role
Coordinates LCL export operations, including load planning, warehouse activities, container management, shipment inquiries, and issue resolution. Communicates with steamship lines, customers, agents, terminals, and warehouses across the United States. Requires ocean export customer service or operations experience, strong organization and communication skills, geographic knowledge, and familiarity with IMDG and 49 CFR requirements.
Summary Generated by Built In
As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our LAX branch located in Long Beach, California for an experienced LCL Export Operations Coordinator
We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.
Key Responsibilities
- Coordinate the load planning and warehouse operations for Shipco-controlled consol containers and customer-owned containers.
- Manage emails pertaining to O,S&D holds, transit/schedule inquiries, warehousing services and any distributing any other inquiries to the appropriate parties.
- Address and resolve operational issues in a timely manner.
- Manage intermodal containers with different Shipco warehouses within US.
- Communicate with steam ship lines, customers, agents and terminals.
- Other duties as assigned.
Skills, Knowledge and Expertise
- Minimum 1-3 years’ experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
- Knowledgeable in all aspects of ocean export customer service and/or operations.
- Excellent verbal and written communication skills, excellent organization skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
- Knowledge of geography is crucial.
- Knowledge of IMDG and 49 CFR.
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life, and vision insurance, STD and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- 1–3 years of experience in LCL ocean export customer service and/or operations
- Knowledge of ocean export customer service and operations
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, multitasking, customer-service-oriented environment
- Knowledge of geography
- Knowledge of IMDG and 49 CFR
- NVOCC experience
- VOCC or freight forwarder experience
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
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