Sporty Group

LATAM Retention Specialist

Reposted 6 Days Ago

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São Paulo

Hybrid

Junior

Sports

The Role

As a LATAM Retention Specialist, you'll execute retention campaigns, analyze metrics, collaborate with teams, and enhance customer engagement across LATAM markets.

Summary Generated by Built In

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
Help ensure regional offers and promotions are delivered on time and remain competitive
Coordinate with external partners on campaign execution and follow-up tasks
Support personalization and automation initiatives by providing regional operational input

What you'll bring

Bachelor’s degree in marketing, business, or a related field
2+ years’ experience in retention, CRM, or customer lifecycle management
Experience in the Online Casino or broader iGaming industry is strongly preferred
Strong analytical skills and data-driven mindset
Excellent communication skills, fluent in written and spoken English
Familiarity with retention and marketing automation tools is a plus

What’s In It For You

📍 Sporty is a remote first company in pursuit of sustainability

💰 A competitive salary + individual performance based bonuses every quarter

🌴 28 days paid annual leave

⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

📝 Referral bonuses & flash bonuses

💻 Top of the line equipment

🌍 Annual company retreats to provide great internal networking opportunities

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Top Skills

Marketing Automation Tools

Retention Tools

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The Company

London

326 Employees

Year Founded: 2013

What We Do

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.