As the Supervisor and leader of our Philadelphia Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members. We are seeking a leader who thrives in a fast-paced environment, embraces innovation, strives to be error-free, and is dedicated to fostering a culture of excellence within the team.
If you share these values, we encourage you to submit your application.
- Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
- Conduct morning startup meetings to explain new process changes and company-wide initiatives and review overall team performance
- Create, assign, and design daily routes for drivers
- Monitor driver progress throughout the day and support and assist in any issue that may occur
- Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
- Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
- Maintain and approve PTO while ensuring the business remains productive for hourly associates
- Communicate and problem-solve with the Member Services department on any issues or failed deliveries
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
- Mentor, provide training and development to optimize performance, create organizational depth and individual growth
- Recognize top performance, coach, and administer progressive discipline for poor performance
- Propose and implement improvements in equipment and processing methods
- Conduct timecard reviews daily and weekly to ensure pay accuracy
- 2+ years of proven success in leading and managing teams within last-mile delivery
- In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
- Strong verbal and written communication for effective team and stakeholder collaboration
- Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
- Strong data analysis abilities for informed decision-making and continuous improvement
- Knowledge of and adherence to local and federal regulations in last-mile delivery
- Experience with Microsoft Office, Google Sheets, and Slack
- Outstanding interpersonal and leadership skills
- Bachelor’s degree or equivalent related work or military experience
- Strong math skills and solid analytical ability
- Experience using routing software
- Comprehensive health benefits (medical, dental, vision, life, and disability)
- Competitive pay + equity
- 401k match
- Opportunities for advancement. We have programs that will start you on a path and train you along the way
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private label products
- Casual atmosphere and great people to work with
- Compensation Description - The starting salary range for this position is $75,000.
- Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production, or other legitimate, business-related factors.
- Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Accrued PTO, and more!
- Location: 3500 Scotts Ln, Philadelphia, PA 19129
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What the Team is Saying
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What We Do
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. We're an online grocery store that delivers the highest-quality organic and sustainable products at member-exclusive low prices. What's more, every paid annual membership sponsors a free one-year membership for a family in financial need. Every day, we leverage innovative technology and member-first thinking to help our more than 1.5 million members find healthy products, support brands making an impact, and build a better food future in the process. In 2020, we became a Certified B Corporation, making us the largest grocer in the U.S. to earn this coveted qualification.
Why Work With Us
Thrive Market was born out of a mission to deliver better products, better brands, and a healthier lifestyle to families throughout the United States. Our team is energetic, talented, and collaborative working together to reach our goal of providing our members with a best-in-class marketplace.
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Thrive Market Offices
Remote Workspace
Employees work remotely.
Thrive Market is a Remote-First Workforce: We host a number of events in our Playa Vista office where all employees are welcome!
