Thrive Market

Last Mile Lead (On-site)

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Wilkes-Barre, PA, USA

In-Office

Consumer Web • eCommerce • Food • Healthtech • Natural Language Processing • Social Impact

Healthy Living Made Easy

The Role

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

We are seeking a highly motivated and detail-oriented Lead – Last Mile Delivery Operations to oversee and optimize the final stage of our delivery process. This role is critical in ensuring timely, efficient, and customer-centric delivery experiences. The ideal candidate brings strong operational expertise, leadership skills, and a passion for logistics excellence.

KEY RESPONSIBILITIES

Lead and manage a team of delivery associates, drivers, and support staff to ensure daily operations run smoothly and efficiently.
Track key KPIs (on-time delivery rate, customer satisfaction, delivery accuracy, etc.) and implement performance improvement plans.
Work with logistics systems and tools to design and improve delivery routes for efficiency and cost-effectiveness.
Coordinate with third-party logistics providers and independent contractors to meet delivery targets and maintain service levels.
Identify bottlenecks in last-mile operations and implement innovative solutions to improve speed, reliability, and customer satisfaction.
Utilize and support the deployment of delivery management software, GPS tracking systems, and other tools to streamline operations.
Ensure adherence to company policies, safety standards, and regulatory requirements for all delivery activities.
Collaborate with customer service teams to resolve delivery-related issues and enhance the end-user experience.

REQUIRED QUALIFICATIONS

Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field (preferred)
4+ years of experience in logistics or delivery operations, with at least 2 years in a leadership role
Strong knowledge of last-mile logistics challenges and solutions
Proficiency with logistics software, route planning tools, and MS Excel
Excellent leadership, communication, and problem-solving skills
Ability to thrive in a fast-paced, dynamic environment
Experience working with third-party logistics providers is a plus

BELONG TO A BETTER COMPANY

Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private label products
Casual atmosphere and great people to work with
We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better
At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at.

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The Company

HQ: Los Angeles, CA

1,000 Employees

Year Founded: 2014

What We Do

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. We're an online grocery store that delivers the highest-quality organic and sustainable products at member-exclusive low prices. What's more, every paid annual membership sponsors a free one-year membership for a family in financial need. Every day, we leverage innovative technology and member-first thinking to help our more than 1.5 million members find healthy products, support brands making an impact, and build a better food future in the process. In 2020, we became a Certified B Corporation, making us the largest grocer in the U.S. to earn this coveted qualification.

Why Work With Us

Thrive Market was born out of a mission to deliver better products, better brands, and a healthier lifestyle to families throughout the United States. Our team is energetic, talented, and collaborative working together to reach our goal of providing our members with a best-in-class marketplace.