Lactation Consultant

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.  

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

Cayaba Care is looking for a Lactation Consultant to be a trusted partner and provide one-on-one breastfeeding education and assistance to moms and babies.This role is for someone who is passionate about making a difference—who believes that every woman deserves the best care, regardless of background or circumstances. If you thrive in a role where you can make an immediate impact, we want to hear from you.

This role will primarily work with our members in Shelby County. This role will report to the Director, Care Operations. 

Work Schedule:

This is a remote, contract position with 10 hours a week with potential to increase.

Responsibilities:

• Provide 1:1 lactation support via virtual or in-person visits, text, or calls
• Lead virtual group lactation education classes 
• Maintain clear and accurate documentation of all care interactions
• Follow our Cayaba policies and procedures to ensure the highest standard for our members 

Qualifications:

• IBCLC certification, and 3+ years of experience in a hospital or outpatient setting 
• Experience working with families eligible for Medicaid, SNAP, or WIC programs
• Strong organizational skills and the ability to manage multiple priorities such as member visits and messages
• Ability to travel occasionally to meet meet members
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
• Access to home internet and a phone with internet access
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
• Someone who is comfortable working independently in the field
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice to haves but not required:

• Licensed Perinatal Registered Dietician Nutritionist
• Experience navigating and documenting in AthenaOne
• Fluent in Spanish
• Start-up experience, or adaptability in a fast-evolving environment