Laboratory Software System Administrator

Job Description

Do you enjoy being the person who keeps critical systems running, solves complex problems and enables teams to deliver high-quality work? As a Laboratory Software System Administrator, you'll play a vital role in supporting the laboratory operations that underpin Fugro's geotechnical projects across the globe.

Working at the heart of our laboratory environment, you'll be responsible for the systems that manage geotechnical testing data, sample tracking, reporting and operational workflows. Your work will directly support the delivery of Geo-data used in major offshore wind, energy transition, infrastructure and marine projects worldwide.

This is much more than a traditional IT support role. You'll work closely with laboratory teams, engineers, technical specialists and business stakeholders to ensure systems are optimised, reliable and fit for purpose. Whether you're enhancing workflows, improving data quality, supporting new functionality or troubleshooting critical issues, you'll have a direct impact on how efficiently our laboratories operate and how successfully projects are delivered.

For someone who enjoys technology, continuous improvement and working with highly skilled technical teams, this is an opportunity to become a subject matter expert in a business-critical environment while helping shape the future of our laboratory systems.

Your Role and Responsibilities:

• Act as the primary administrator for laboratory and operational systems, ensuring they remain secure, reliable and available to users.

• Support the systems used to manage geotechnical testing, sample tracking, laboratory workflows and project data.

• Manage user access, permissions and system configurations in line with business and security requirements.

• Maintain effective system governance, change-control and configuration records, ensuring compliance with information-security, data-protection and laboratory quality requirements.

• Investigate and resolve system issues, working closely with laboratory teams, engineers, software providers and IT colleagues.

• Support system upgrades, enhancements and controlled releases, coordinating system testing and user acceptance testing, tracking defects and confirming that changes meet defined requirements.

• Configure workflows, forms, reports and system settings to meet operational and laboratory requirements.

• Monitor data quality and system performance, identifying opportunities to improve efficiency and user experience.

• Support data migration, cleansing and validation activities, maintaining appropriate controls over system data, master data and test datasets.

• Produce and maintain system documentation, training materials and support guides.

• Deliver user training and provide ongoing support to laboratory and business users.

• Collaborate with stakeholders to understand operational challenges and translate them into practical system improvements.

• This is a full-time, site-based role at our Wallingford laboratory.
  

What You’ll Need to Thrive in This Role:

• A degree in computer science or a related discipline, or equivalent relevant systems-administration experience.

• Experience administering or supporting business-critical applications, enterprise systems or laboratory management systems.

• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.

• Experience managing user accounts, permissions and access controls.

• Confidence working with data, reporting tools, system configurations and software testing activities.

• Experience supporting the software-development lifecycle, including system configuration, testing, controlled releases and user acceptance activities.

• Strong attention to detail with a focus on data integrity, accuracy and quality.

• The ability to build strong relationships with technical and non-technical stakeholders.

• Excellent communication skills and a customer-focused approach to user support.

• Experience working with laboratory information management systems or other laboratory software platforms would be advantageous.

• Knowledge of ISO 17025 or comparable quality-controlled laboratory environments, together with experience of SaaS platforms, databases or application integrations, would also be beneficial.

• A proactive mindset with a passion for continuous improvement and process optimisation.
• The ability to manage competing priorities while maintaining a high standard of service delivery.

About Us

Who we are 
Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team. 

What we offer 

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. 

 
Our view on diversity, equity and inclusion 

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other. 

Benefits of joining our team

·       Extensive career & training opportunities both nationally and internationally.

·       Competitive salary

·       Contributory pension scheme

·       Private medical insurance

·       Health cash plan

·       Group life assurance

·       Group income protection

·       Discounted gym membership

·       Discounts platform

·       The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)

·       Enhanced maternity and paternity pay

·       Long service awards

·       Fugro values awards

·       Employee referral bonus scheme

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.