Laboratory Administrative Assistant/Biller

SUMMARY:

Under the supervision of the Laboratory Manager, the Laboratory Administrative Assistant/Biller provides administrative and billing support for laboratory operations. Responsibilities include coordinating vaccine appointments, communicating normal laboratory results to patients, maintaining laboratory logs, reviewing billing claim denials, resolving reimbursement issues with SBNC providers, and reviewing invoices to support accurate billing and cost efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides administrative support for laboratory functions to ensure efficient daily operations.
• Reviews patient schedules to identify patients due for vaccines and coordinates follow-up as needed.
• Contacts patients to schedule vaccine appointments and assists with patient communication related to laboratory services.
• Communicates normal laboratory results to patients in accordance with established SBNC policies and procedures.
• Maintains current and accurate laboratory logs and related documentation.
• Assists with monitoring and reviewing laboratory billing claim denials payable to Pacific Diagnostic Laboratories to identify and resolve reimbursement issues and improve cost efficiency.
• Communicates and collaborates with SBNC providers to resolve billing and reimbursement issues related to insufficient or missing diagnosis codes.
• Reviews laboratory billing invoices for accuracy and completeness and communicates discrepancies to the appropriate personnel for resolution.
• Follows up on billing discrepancies and outstanding reimbursement issues as needed to support timely and accurate payment processing.
• Maintains effective communication with the Laboratory Manager, SBNC providers, and other appropriate staff regarding laboratory administrative and billing matters.
• Maintains confidentiality of patient information and follows applicable privacy requirements and established SBNC policies and procedures.
• Keeps laboratory administrative records and work areas organized to support efficient departmental operations.
• Checks email regularly to remain informed of departmental functions, administrative updates, and communications from laboratory and clinic staff.
• Performs other laboratory administrative and billing duties as needed to support the effective operation of the department.

OTHER DUTIES AND RESPONSIBILITIES:

1. Demonstrates understanding of and observe all SBNC policies, procedures, rules and regulations.
2. Demonstrates successful work-related behaviors.
3. Attends all required SBNC meetings and trainings.
4. Interacts with patients, physicians, staff, vendors, and visitors in a positive manner that reflects the SBNC mission and philosophy.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education: High school diploma or equivalent.

Experience: Prior experience in medical billing and in a medical care setting.

Knowledge of: Medical terminology; laboratory safety practices; use of standard software such as Windows, Word and Excel.

Ability to: Follow verbal and written instructions; communicate effectively; use basic office equipment including computer, copy machine, fax machine, and postage meter.

Preferred Qualifications: Ability to speak fluent Spanish as well as English. Minimum keyboard speed of 45 WPM.

Physical Demands: May be required to lift objects weighing up to 20 pounds. Sitting in a normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to move about.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.

Salary Range: $25.00 - $26.00 per hour