JOB SUMMARY
The Laboratory Key Account Manager is responsible for creating, driving, and securing long-term strategic partnerships with targeted IDEXX Veterinary Laboratory key accounts in Korea. This role owns overall account strategy, marketing collaboration, contract negotiation, and management of revenue and profitability.
The position requires a high level of collaboration with Korea sales team, including Regional Sales Managers (RSM’s), Inside Sales Representatives(ISR’s) and cross‑functional teams to deliver integrated value propositions, maximize customer success, and support sustainable business growth for IDEXX laboratory services.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develop and execute strategic business plans for assigned laboratory key accounts to ensure long-term growth and partnership success
Build and maintain strong, trusted relationships with key decision-makers and influencers within customer organizations
Lead agreement negotiations, including pricing, service scope, and commercial terms, ensuring alignment with IDEXX business objectives
Own revenue growth, profitability, and performance KPIs for assigned key accounts
Collaborate closely with RSM’s and cross-functional teams (Marketing, Customer Support, Operations, and Services) to deliver coordinated and effective customer solutions
Identify customer needs and market opportunities to deliver tailored laboratory solutions and value-based proposals
Plan and manage projects related to key account initiatives, ensuring timely execution and measurable outcomes
Deliver impactful presentations, business reviews, and strategic discussions at both customer and internal company level
Monitor market trends and competitive activity, providing insights to support strategic decision-making
EDUCATION:
- Bachelors degree or equivalent combination of education and experience required.
- Medical Technologist, Veterinary Technician, DVM, or VMD degree is a plus
REQUIRED SKILLS AND ABILITIES:
As someone internal to IDEXX, you have led projects internally on your team, you get along great with your team members, and others really look to you as an informal leader who drives results.
Minimum of 3 years of proven success in large or key account management
Sales experience within the veterinary or animal health industry is required
Strong ability to work in a highly collaborative, team-oriented sales environment
Excellent presentation skills with the ability to influence and engage customers at a senior level
Proven capability to conduct high-level, complex negotiations
Strong project planning and management skills
Demonstrated ability to create, manage, and sustain strategic partnerships
Intermediate or higher level of English proficiency (written and verbal)
PHYSICAL DEMANDS:
- Overnight travel
- Some weekend work
- Extensive car travel
WORK ENVIRONMENT:
- Exposure to veterinary clinics
Responsible Geography / Territory
Nationwide responsibility across Korea in collaboration with all three regional sales teams (North, Central, and South)
Core focus on the Busan and South Team territory, while also managing selected strategic key accounts in the Seoul and Gyeonggi regions
LEVELING GUIDE:
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Key Account Management
- Delivers specialized support and service, in alignment with organization's policies and procedures, for both new and existing accounts in a relevant area and responds to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.
Customer Needs Clarification
- Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
WHY IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-CT1
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Minimum of 3 years of proven success in large or key account management
- Sales experience within the veterinary or animal health industry
- Strong project planning and management skills
- Intermediate or higher level of English proficiency (written and verbal)
- Medical Technologist, Veterinary Technician, DVM, or VMD degree is a plus
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
