LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Lab Specialist
Due to our continued success, we are expanding our Lab Query team and are seeking Lab Specialists to join the team. Reporting to the Lab Query Team Lead, you will work within the team to resolve issues and collect information from our customers and members to expedite lab processing and the delivery of results.
The Lab Specialist position will be based onsite in our office in Atlanta, Georgia.
Responsibilities Include:
- Follow up with customers and members for required information to resolve issues or to gather information needed to complete the testing process
- Follow up with customers and members in relation to inactive kits to complete the testing process
- Identify trends/patterns in results and delays and escalate appropriately
- Collaborate with the team to identify sources of issues and make recommendations to address the problem or improve the overall lab query process
- Update processing labs and lab order requests when required
- Handle inbound and outbound calls as well as email inquiries as needed to support service requirements
- Meet company objectives by helping out with other special projects or assignments as requested by leadership
- Assist the clinical results delivery when needed
- Any other tasks as assigned by your supervisor
Requirements:
- Bachelor's Degree or equivalent work experience in a customer service environment
- High level of comfort with technology and working knowledge of Google tools
- Working knowledge of Amazon Connect telephony platform and Salesforce a plus
- Ability to work independently in a fast paced, high growth, virtual environment
- Excellent organizational, written and verbal communication skills
- Critical thinking and problem-solving skills required
- Excellent collaboration skills and ability to work with others
- Natural ability to demonstrate empathy and inherent desire to help others
The base salary range for this role is $38,000 - $42,000
Benefits:
Alongside base salary we offer a range of benefits including:
- Health insurance and an Employee Assistance Programme
- 401k
- Annual Compensation Reviews
- 15 days paid time off and 3 paid volunteer days per year
- Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
- A referral bonus programme to reward you for helping us hire the best talent
- Internal Opportunities and Careers Clinics to help you progress your career within the company.
- Maternity, Paternity, Parental and Wedding leave.
Why LetsGetChecked
At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.
By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.
Our Commitment to Diversity, Equity, and Inclusion
At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/
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What We Do
LetsGetChecked is a virtual care company that allows customers to manage their health from home, providing direct access to telehealth services, pharmacy, and laboratory tests with at-home sample collection kits for a wide range of health conditions including Sexual Health, Cholesterol, Diabetes, Thyroid, Coronavirus (COVID-19), and more. Founded in 2015, the company empowers people with the care they need to live longer, happier lives. Today, LetsGetChecked is a leader in healthcare innovation with an end-to-end model including manufacturing, logistics, lab analysis, affiliated physician support, and prescription fulfillment, which provides a seamless user experience and a convenient, reliable and secure healthcare experience.
