Description:
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.
Solutions³ LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.
Eligibility:
- Must be a US Citizen
- Must have an active Secret clearance, TS/SCI is preferred
- Must be able to obtain DHS Suitability prior to starting employment
- 1+ years of directly relevant experience in system administration
- Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab’s systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem-solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
- Experience with multiple operating systems, to include Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help desk ticket processing and procedures
- Good customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Virtualization automation and optimization
- Experience with writing technical procedures and standard operating procedures
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience
Top Skills
What We Do
Who We Are:
Solutions³ is an award-winning consulting and training organization, providing full lifecycle IT Management solutions built on industry best practices. Our complete solution includes innovation, thought leadership, and market-leading applications, implemented by a highly qualified team. This collaborative methodology results in projects that are clearly defined and understood, and support our clients’ business objectives.
What We Do:
Solutions³ focuses on the architecture, implementation, and training of each solution we provide. Our unique training, led by instructors who are also practitioners, brings valuable experience into the classroom.
Our three-dimensional approach of people, process, and technology, combined with partner expertise, ensures that all aspects of the solution function effectively. We provide custom training to equip people with the knowledge and hands-on experience to manage their IT solutions, we enable business improvement with ITIL-based processes and best-of-breed technology, and our strong partner ecosystem allows us to address a broader range of IT needs.
Within our expertise areas, we provide assessments, component design, implementation plans, test plans, application deployment and integration, process and policy definition, knowledge transfer, custom end-user training, and ongoing operation and maintenance. These expertise areas include:
- Cybersecurity Training & Governance
- IT Service Management (Service Desk & ITIL®)
- IT Operations Management
- Critical Notification Systems
- Project Management
- Staff Augmentation
