At Worksighted we are passionate about helping people do their best work. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.
Who We Are:
Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short-term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.
We are looking for a Lab Engineer who will be responsible for the creation of new user accounts as well as the associated deployment of client devices (computers & mobile devices) both in-house as well as remotely, utilizing support tools and automation to effectively and efficiently complete those tasks. Additionally, this position is responsible for the troubleshooting of hardware & software related issues that impact the client’s ability to properly utilize their equipment, which may require engagement with hardware or software vendors as well as the re-deployment of existing client devices.
Who You Are:
- You have a High School Diploma or GED equivalent.
- You have one (1) to two (2) years of experience in Information Technology.
- You have a basic knowledge of user account creation and management, computer hardware, mobile devices, software, and operating systems.
- You have the ability to work with others and to communicate effectively in a positive and constructive manner.
- You have a customer-first orientation and the ability to seek information and assistance.
- You are able to make decisions quickly and in a fast paced environment.
What You’re Accountable For:
- Setting up of new user accounts, computers & mobile devices accurately and efficiently, meeting, or exceeding client delivery deadlines.
- Analyzing and repairing hardware and software malfunctions.
- Interfacing with third parties (i.e., Dell) to facilitate manufacturer and vendor support.
- Unboxing, boxing, and preparing equipment for shipping, delivery by a Worksighted team member, or client pick up.
- Communicating with clients and team members regarding customer equipment pick up and drop off.
- Working & communicating directly with clients over the phone, via email, PSA, chat, or in person to solve technology needs and challenges promptly.
- Adhering to all policies, processes, expectations, and SLAs to ensure client needs are addressed and proper documentation of time, work completed, and communication to clients and vendors is completed.
- Creating and updating client environment documentation required to complete accurate account & equipment setup.
- Meeting or exceeding the minimum standard for device deployments & CSAT ratings.
- Maintaining accurate and up to date notes, statuses and next dates on assigned service tickets.
- Recording, reviewing and submitting daily timesheets detailing work performed and time spent.
- Any other duties and tasks that are required by the Company.
What You’ll Use:
- ConnectWise
- ITGlue
- ScreenConnect
- Azure
- Active Directory
- Microsoft 365
- General PC Troubleshooting
- IOS/Android Devices
Why You’ll Love Worksighted:
- Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
- Generous compensation package with a quarterly bonus program.
- Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
- Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
- Monthly cell phone stipend.
- Open and collaborative work environment – both in office and from home.
- Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
- In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
- Continuous performance management process with open communication, consistent check ins, and support from leaders.
Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.
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What We Do
Worksighted provides responsive, innovative, and strategic IT services to businesses seeking a valuable IT partner. Since 2000, the Holland-based firm has supported organizations throughout Michigan with the technology and strategy they need to grow. Find more at worksighted.com.
