OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!
About OEC GroupOEC Group is a global logistics organization founded in 1981, supporting customers through international transportation and supply chain solutions across a worldwide office network. [cdnwww.oecgroup.com]
From ocean and air freight to customs brokerage and warehousing, technology plays an essential role in keeping our teams connected and our operations moving. [oecgroup.com], [oecgroup.com]
That's where you come in.
What You'll Be DoingAs an End User Support Specialist, you'll be one of the first points of contact when employees need technical assistance.
Your day-to-day will include:
- Troubleshooting Windows, hardware, software, printers, mobile devices, and peripherals.
- Supporting Microsoft 365, including Outlook, Teams, OneDrive, and Office applications.
- Resolving connectivity, VPN, account-access, and basic network issues.
- Managing incidents and service requests through our IT Service Management platform from investigation through resolution.
- Diagnosing technical issues and identifying effective solutions based on user and business impact.
- Collaborating with Infrastructure, Network, Security, Application, and other IT teams on complex issues.
- Supporting employee onboarding and offboarding, including device setup, software installation, equipment deployment, and access activities.
- Installing, configuring, maintaining, and replacing computers and other workplace technology.
- Maintaining accurate IT asset and inventory information.
- Creating SOPs, troubleshooting guides, knowledge articles, and user documentation.
- Participating in IT projects, hardware rollouts, software deployments, office moves, and technology refreshes.
- Identifying recurring issues and opportunities to improve the end-user experience.
You may be a great fit if you have:
- Strong working knowledge of Windows desktop environments and end-user hardware.
- Hands-on troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues.
- Working knowledge of Microsoft 365.
- Experience working with an ITSM or ticketing system.
- Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation.
- Strong troubleshooting and problem-solving skills.
- Clear technical documentation skills.
- The ability to prioritize multiple incidents and service requests.
- A strong customer-service mindset and the ability to explain technical concepts to non-technical users.
- Strong professional communication skills in English and Spanish.
- Active Directory or Microsoft Entra ID
- Microsoft Intune
- VPN and remote-support technologies
- Endpoint provisioning and device management
- IT asset or inventory management
- ITSM concepts such as Incidents, Service Requests, SLAs, Configuration Items, categorization, and escalation
- Technical documentation, SOPs, or knowledge-base development
From day one:
- Mexican statutory benefits
- IMSS
- INFONAVIT / FONACOT
- 15 days of Aguinaldo
After successfully completing our standard 90-day introductory period:
- Major Medical Insurance
- Food Vouchers
- Savings Fund
- Vacation Days
- Personal Days
- Floating Day
- Bi-annual Performance Reviews with opportunities for salary adjustments and/or bonuses, subject to company and individual performance
- 🩺 Wellness Program with onsite medical and nutrition support
If you enjoy solving problems, helping people, and being the person colleagues can count on when technology isn't cooperating, we'd love to hear from you.
Join an international organization where you'll support real business operations while continuing to develop your technical skills.
Apply today and let's keep OEC Group connected.
OEC Group is an Equal Opportunity Employer.
Skills Required
- Strong working knowledge of Windows desktop environments and end-user hardware
- Hands-on troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues
- Working knowledge of Microsoft 365
- Experience with an ITSM or ticketing system
- Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation
- Strong troubleshooting and problem-solving skills
- Technical documentation skills
- Ability to prioritize multiple incidents and service requests
- Customer-service mindset and ability to explain technical concepts to non-technical users
- Professional communication skills in English and Spanish
- Knowledge of Active Directory or Microsoft Entra ID
- Knowledge of Microsoft Intune
- Knowledge of VPN and remote-support technologies
- Experience with endpoint provisioning and device management
- Experience with IT asset or inventory management
- Knowledge of ITSM concepts including incidents, service requests, SLAs, configuration items, categorization, and escalation
- Experience creating technical documentation, SOPs, or knowledge-base content
What We Do
OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in New York and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing market in the US. OEC Group's annual cargo volume has consistently put us in the top 2 position for Transpacific Trade. We provide freight transportation and logistics and information services to over 50,000 customers through a network of offices in North America, Europe, Asia, South America, Australia, and the Middle East. Our cargo volume is leveraged with the most competitive rates in both ocean and air services. With OEC Group you have access to a variety of carriers without the contractual liability. With ever-changing market conditions and government regulations, logistics becomes more complex as years go by. OEC Group takes care of the complexities of logistics and allows you to focus on your core businesses. USA Locations: Atlanta, Boston, Chicago, Denver, Dallas, Houston, Kansas City, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Phoenix, Portland, San Diego, San Francisco, Seattle, Saint Louis, Salt Lake City. Visit us at www.oecgroup.com to learn more about our company!
