- Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
- Working on the life-cycle of help desk incidents.
- Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
- Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
- Maintaining the Knowledge base.
- Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
- Review information and training available for L1 support.
- Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
- Support DR activities.
- Ability to learn technologies and delivery as per Team's requirements.
- Minimum 3 years’ experience in L2 support and fixing production issues.
- Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
- Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
- Good to have : Grafana/Prometheus/Dynatrace/ELK
- Minimum soft skills required.
- Ability to quickly learn the Company's product.
- Knowledge of relevant technology which will help effective L2 Support.
- Good communication skills.
- Good documentation skills.
- Team player with good attitude
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
