L2 System Administrator

Company Description

Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in Europe, Asia and North America, Resillion will be by your side. Helping you and your organisation realise your ambitions in cyber security, testing of digital media content and quality assurance.

Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market. 

Job Description

Job Title: L2 System Administrator 

Location: Banaglore (Hybrid Mode) 

Experience Required: 5-7 years in providing technical support to enterprise customers.

Key Responsibilities:

1. Cloud Tenant Configuration:

   • Hands-on experience in setting up and configuring cloud tenants for various functions/services like Exchange Online, MS Teams, SharePoint Online, Microsoft Defender, etc.

   • Experience using various migration tools for migration tasks.

2. Technical Support:

   • Good knowledge and hands-on experience in Active Directory, O365, SharePoint, Desktop management, RIM, Patch management, antivirus management, mailbox management, client image management, package distribution, software inventory, policy/role-based access, provisioning and de-provisioning of accounts, device management, Exchange or O365 admin roles, data encryption, network drive access, and MFA.

3. Installation and Maintenance:

   • Installation, upgradation, configuration, maintenance, patch/package management, and troubleshooting of operating systems and services.

4. Networking:

   • Understanding of hardware, software, and TCP/IP networking principles.

   • Network management (LAN, WAN, DHCP, TCI/IP, SMTP, SNMP).

   • VPN, Internet concepts, network technical support, networking concepts, Internet fundamentals, VOIP, IP routing and switching, LAN/WAN, TCP/IP administration.

5. Virtualization:

   • Knowledge of virtualization technology like VMware ESX/ESXi, template creation, and deployment.

6. Software and Tools:

   • Knowledge in Microsoft Office, patch management, anti-malware, desktop/laptop imaging, antivirus, and inventory management tools.

7. User Account Management:

   • User account creation for Active Directory, Exchange mailboxes, and distribution lists.

   • Configuration management, access control, security, server health monitoring, and database management.

8. Patching and Upgrading:

   • Patching and upgrading of PCs – routine upgrades that cannot be performed remotely.

9. IMAC:

   • Installations, moves, adds, and changes (IMACs).

10. Automation:

    • Creating custom scripts to automate support processes where applicable.

11. Identity and Governance:

    • Managing Azure Active Directory (Azure AD) objects, such as users, groups, and devices.

    • Managing role-based access control (RBAC), Azure policies, resource locks, and tags.

Qualifications

• 5-7 years of technical support experience for enterprise customers.

• Proficiency in Active Directory, O365, SharePoint, desktop management, patch management, antivirus, mailbox management, and MFA.

• Experience in installation, configuration, maintenance, and troubleshooting of operating systems and services.

• Understanding of hardware, software, and TCP/IP networking principles.

• Knowledge of virtualization technology (VMware ESX/ESXi).

• Familiarity with Microsoft Office, patch management, anti-malware, antivirus, and inventory management tools.

• Network management skills (LAN, WAN, DHCP, TCP/IP, SMTP, SNMP).

• User account creation for Active Directory, Exchange mailboxes, and distribution lists.

• Configuration management, access control, server health monitoring, and database management.

• VPN, networking, VOIP, IP routing and switching, and TCP/IP administration.

• ITIL Certification is a must.

• Strong communication skills and attention to detail.

• Self-motivated and strategic mindset.