L2 Support Engineer (Office 365)

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Job description

Job Summary

Flynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities

Microsoft 365 & Collaboration

• Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).

• Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

Device & Endpoint Management

• Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints. Active Directory / Azure AD

• Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

• Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.

• Proactively monitor infrastructure via RMM tools and escalate systemic issues. Support & Triage Leadership• Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Customer Engagement

• Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation

• Maintain precise records of incidents, fixes, and system configurations.

• Uphold asset-management and preventive-maintenance standards.

Collaboration & Escalation

• Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.

• Contribute to continuous improvement of knowledge bases and SOPs.

Qualifications & Requirements

• 4+ years in IT support, including at least 2 years in a Level 2 capacity.
• Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
• Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
• Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
• (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
• Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
• Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you’re passionate about solving problems, mentoring others, and driving cloud-first solutions, we’d love to hear from you.

FEMALES PREFERRED