Are you passionate about solving complex technical issues and keeping enterprise systems running smoothly? Do you enjoy investigating production incidents, identifying root causes, and working across multiple technologies? Would you like to support a large-scale international analytics platform? Then we have an exciting opportunity for you!
The international IT company Intetics is looking for an experienced L2 / L3 Support Engineer to join our team.
The role involves providing advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of business-critical data platforms. If you're looking for an opportunity to work with modern data technologies in an international environment, we'd love to hear from you!
Requirements
- Investigate and resolve L2/L3 production incidents.
- Support Power BI datasets, gateways, semantic models, and dashboard environments.
- Troubleshoot ETL pipelines, data integration processes, and data quality issues.
- Support GIS platforms and spatial data services.
- Perform root cause analysis and implement long-term solutions.
- Monitor system performance and proactively identify potential issues.
- Support software releases, patches, and platform upgrades.
- Maintain technical documentation, runbooks, and knowledge base articles.
- Collaborate with business users and engineering teams to ensure timely issue resolution.
- Experience providing L2/L3 production support.
- Strong knowledge of Microsoft Power BI.
- Experience supporting ETL or data integration platforms.
- Experience performing root cause analysis and troubleshooting production environments.
- Knowledge of monitoring tools and performance optimization.
- Experience working within SLA-driven support processes.
- Strong communication and documentation skills.
Nice to Have:
- Experience with Microsoft Fabric.
- Experience supporting ArcGIS or QGIS environments.
- Experience with Azure Data Factory.
- Experience supporting enterprise analytics or data platform solutions.
Skills Required
- Investigate and resolve L2/L3 production incidents.
- Support Power BI datasets, gateways, semantic models, and dashboard environments.
- Troubleshoot ETL pipelines, data integration processes, and data quality issues.
- Support GIS platforms and spatial data services.
- Perform root cause analysis and implement long-term solutions.
- Monitor system performance and proactively identify potential issues.
- Support software releases, patches, and platform upgrades.
- Maintain technical documentation, runbooks, and knowledge base articles.
- Collaborate with business users and engineering teams to ensure timely issue resolution.
- Experience providing L2/L3 production support.
- Strong knowledge of Microsoft Power BI.
- Experience supporting ETL or data integration platforms.
- Knowledge of monitoring tools and performance optimization.
- Experience working within SLA-driven support processes.
- Strong communication and documentation skills.
- Experience with Microsoft Fabric.
- Experience supporting ArcGIS or QGIS environments.
- Experience with Azure Data Factory.
- Experience supporting enterprise analytics or data platform solutions.
What We Do
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists.
