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The Role
Provide 24×7 technical support for Azure infrastructure, manage issues, mentor L1 engineers, and collaborate with teams to enhance deployment reliability.
Summary Generated by Built In
Job Title: L2 Technical IT Engineer – Azure Infrastructure Specialist
Role Overview
We are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.
Key Responsibilities
· Act as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolution
· Collaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.
· Write and modify basic Terraform scripts to support infrastructure automation.
· Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.
· Provide technical guidance and mentorship to L1 support engineers.
· Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.
· Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.
Technical Expertise
· Azure Cloud Services
· Compute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container Registries
· Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private Endpoints
· Storage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DB
· Application Services: App Services, Service Bus, Logic Apps, Function Apps
· Identity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web Tests
· Advanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshooting
· Infrastructure Automation
· Working knowledge in Terraform for infrastructure provisioning and automation
· Familiarity with Azure DevOps and infrastructure pipelines
· Monitoring & Observability
· Strong experience with Azure Monitor and alert tuning
· Proactive troubleshooting and performance optimization
· Security & Compliance
· Monitor and manage application secret expirations
· Apply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)
· VM & OS Management
· Manage VM performance (CPU, memory, file system)
· Troubleshoot network connectivity issues
· Implement and schedule OS patching using cloud-native tools
· Configure OS settings (DHCP, DNS, RDP)
· Manage backup and recovery using Azure-native tools
· Vendor Coordination
· Liaise with vendors for escalations and support to resolve critical issues
Qualifications
· Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
· Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering role
· Certifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert
· Skills: Deep understanding of cloud infrastructure, automation, observability, and security best practices
· Excellent verbal and written communication skills
Top Skills
Azure Cloud Services
Azure Devops
Azure Kubernetes Service
Azure Monitor
Grafana
Terraform
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
