Role Overview
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities
• Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams
Requirements
• Basic Linux / Windows administration knowledge
• Understanding of system & application monitoring
• Basic networking fundamentals
• Experience with ticketing / ITSM tools is preferred
• Strong English fluency
• Good communication and interpersonal skills
• Saudi National
Skills Required
- Basic Linux administration knowledge
- Basic Windows administration knowledge
- Understanding of system and application monitoring
- Basic networking fundamentals
- Experience with ticketing or ITSM tools
- Strong English fluency
- Good communication and interpersonal skills
- Saudi National
What We Do
DeepSource stands as a trusted partner for businesses seeking cutting-edge AI services in computer vision, natural language processing, and predictive analytics. With a particular focus on Arabic NLP and ChatGPT bot development, DeepSource is dedicated to empowering companies with groundbreaking solutions that streamline operations, optimize workflows, and enhance user experiences. Our commitment to excellence is evident in our approach to addressing a wide range of AI needs, from hiring top talent and managing end-to-end AI projects to providing tailored consulting and comprehensive training programs. DeepSource's team of experts is equipped with extensive knowledge and experience in various AI technologies, which enables them to develop and deploy advanced solutions across multiple industries. Our adaptive strategies and innovative methodologies allow businesses to stay competitive in today's rapidly evolving digital landscape
