Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
- Partner with business leaders, SMEs, and HR Business Partners / Learning Partners to assess skill gaps and align learning solutions with business priorities.
- Conduct training needs analyses and translate requirements into clear learning objectives, program outcomes, and appropriate modalities.
- Contribute to the global learning charter, including the tool and technology perspective — LMS governance, content standards, and platform best practices.
- Design and develop e-learning modules, ILT/VILT materials, microlearning, and job aids using structured instructional design models (ADDIE, SAM).
- Build courses using Articulate 360 (Storyline/Rise) or similar tools, applying strong storyboarding, scripting, and visual design with attention to learner UX.
- Curate and develop content using modern approaches — blended learning, experiential activities, coaching, and digital learning — that scale across skills, functions, and regions.
- Design scalable program frameworks that can be applied across multiple skills, functions, and geographies.
- Own end-to-end program management: planning, scheduling, facilitator preparation, participant communications, vendor coordination, logistics, and delivery.
- Manage multiple projects and timelines simultaneously, maintaining quality standards and reporting regularly on progress and risks.
- Administer content on Cornerstone OnDemand: upload courses, configure curricula and learning assignments, and troubleshoot learner access issues.
- Publish and manage SCORM/xAPI content, and maintain Cornerstone-related processes — content lifecycle management, naming conventions, and learner journey architecture.
- Serve as a trusted advisor to leaders and HR teams on learning and skills development.
- Partner with SMEs across geographies to gather content, validate accuracy, and incorporate feedback, managing these relationships independently.
- Build and sustain strong relationships to secure buy-in and alignment, and collaborate across L&D to ensure consistency, scalability, and sharing of best practices.
- Build evaluation into program design (feedback surveys, NPS, business-impact measures) and use Cornerstone reporting and analytics to evaluate content effectiveness.
- Conduct impact analyses linking learning outcomes to business results, and synthesize findings into insights for senior leadership.
- Gather learner and stakeholder feedback to continuously refine and improve programs.
- Explore and pilot new learning technologies and methods — including Gen AI, adaptive learning, and digital simulations — and scale those that prove effective.
- Stay ahead of L&D trends to introduce creative, future-ready solutions and champion experimentation within the team.
- 4–6 years of hands-on experience in instructional design, e-learning development, or talent development / L&D.
- Demonstrated success designing and delivering scalable learning programs with measurable outcomes.
- Hands-on experience with Cornerstone OnDemand, including content uploads, curriculum configuration, learning assignments, and reporting.
- Proficiency in Articulate 360 (Storyline and/or Rise) or Adobe Captivate, and experience publishing SCORM/xAPI content to an LMS.
- Strong storyboarding, scripting, and visual design sensibility with attention to learner UX.
- Strong facilitation, coaching, and communication skills, with proven ability to manage program logistics and stakeholder relationships across global teams.
- Comfort with data-driven decision-making and program evaluation (feedback, NPS, impact reporting).
- Bachelor's degree in Instructional Design, Education Technology, HR, Psychology, Education, or a related field.
- Master's degree or certifications in L&D, Coaching, or Project Management.
- Experience with Gen AI and/or digital learning platforms in a learning context.
- Experience delivering learning programs in global organizations.
- Exposure to video editing tools (Camtasia, Adobe Premiere) or graphic design tools (Canva, Adobe Suite).
- Familiarity with learning measurement frameworks (e.g., Kirkpatrick Model).
- Portfolio of e-learning samples, storyboards, or facilitator guides.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- 3-5 years of experience in instructional design or e-learning development
- Hands-on experience with Cornerstone OnDemand
- Proficiency in Articulate 360 (Storyline and/or Rise) or Adobe Captivate
- Experience publishing SCORM/xAPI content to an LMS
- Bachelor's degree in Instructional Design, Education Technology, HR, or a related field
Candescent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Candescent and has not been reviewed or approved by Candescent.
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Leave & Time Off Breadth — Policies include unlimited vacation for full-time exempt staff, tenure-based accrual for non-exempt, plus floating holidays and sick leave. This breadth of time off suggests flexibility across employment classifications.
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Wellbeing & Lifestyle Benefits — A discount program is cited that provides access to deals at over 250 retailers. This perk adds everyday savings beyond core benefits.
Candescent Insights
What We Do
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences. Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.
