Shape the future of risk and controls by safeguarding client data quality while building deep expertise, visibility, and career mobility in a global compliance environment.
As a Know Your Customer Quality Assurance Associate within the Quality Assurance Team, you conduct continuous reviews against internal standards, procedures, and regulatory requirements to ensure completeness and accuracy. You perform quality assurance reviews of new business and renewal records, as well as targeted testing across Know Your Customer activities, and document results in the case management system. You partner closely with Know Your Customer management, financial crimes compliance, and firmwide controls teams to identify issues, drive remediation, and sustain control improvements.
Job Responsibilities:
- Test the quality of approved Know Your Customer records against internal and quality assurance standards and record results in the case management system.
- Review the reliability and integrity of data collected and challenge the appropriateness of assumptions where appropriate.
- Perform quality assurance reviews on new business and renewal Know Your Customer records and complete targeted testing across Know Your Customer activities.
- Anticipate challenges in the testing process and initiate practical solutions to improve execution and outcomes.
- Identify issues, risks, and trends, complete root cause analysis, and recommend improvements to processes and controls.
- Present review outcomes and constructive feedback to stakeholders and monitor correction of critical defects through to closure.
- Collaborate with global partners to maintain consistency with the global quality assurance framework and governance approach.
- Incorporate regulatory requirements and best practices when supporting changes to processes and controls.
Required qualifications, skills, and capabilities:
- Demonstrate 1+ years of experience in anti-money laundering risk management.
- Apply working knowledge of anti-money laundering regulations, compliance requirements, and industry best practices.
- Utilize strong analytical skills to evaluate complex client types and risk exposures.
- Bring experience in banking or a closely related industry.
- Communicate clearly through advanced written, verbal, and presentation skills.
- Articulate risk findings and escalate concerns promptly to relevant parties.
- Execute root cause analysis and risk analysis to support quality and control improvements.
- Operate effectively as a strong individual contributor within a control-focused environment.
Preferred qualifications, skills, and capabilities:
- Show: “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.”
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- 1+ years of experience in anti-money laundering risk management
- Working knowledge of anti-money laundering regulations, compliance requirements, and industry best practices
- Strong analytical skills to evaluate complex client types and risk exposures
- Experience in banking or a closely related industry
- Advanced written, verbal, and presentation skills
- Ability to articulate risk findings and escalate concerns promptly
- Experience with root cause analysis and risk analysis
- Ability to work effectively as an individual contributor in a control-focused environment
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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