KYC Product Manager

Posted 6 Days Ago
Be an Early Applicant
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Mid level
Fintech • Cryptocurrency
The Role
Own and optimize KYC workflows across global markets by balancing regulatory compliance, user experience, and conversion. Collaborate with compliance, risk, design, and development teams to prioritize improvements, create PRDs, and manage product delivery. Analyze verification metrics, user behavior, and drop-off points to improve efficiency and KYC conversion. Ensure stakeholder alignment and clearly communicate requirements and product enhancements.
Summary Generated by Built In

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
 
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
 
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Responsibilities:
  1. Collaborate with compliance teams across different countries to design and optimize KYC workflows that balance regulatory requirements, user experience, and conversion rates.
  2. Work closely with Design, Development, Risk, and Compliance teams to prioritize and implement KYC process improvements that bring the most value.
  3. Create and maintain Product Requirement Documents (PRDs) to ensure project clarity, proper execution, and timely delivery.
  4. Analyze key user metrics (e.g., verification success rate, drop-off points) and use data-driven insights to improve the KYC experience and conversion.
  5. Conduct user behavior analysis and continuously refine workflows to optimize the KYC process, enhance user experience, and improve efficiency in target markets.
  6. Ensure smooth internal communication and alignment on KYC requirements, articulating new features and improvements to stakeholders.
 
Requirements:
  1. 3–6 years of experience as a Product Manager, preferably in the tech, fintech, finance, or blockchain industry.
  2. Strong understanding of KYC/AML processes and regulatory frameworks is a significant advantage.
  3. Hands-on experience in product lifecycle management, preferably within an Agile framework.
  4. Strong analytical mindset with the ability to leverage data for decision-making and product optimization.
  5. Exceptional time management and prioritization skills, with the ability to handle multiple projects in a fast-paced environment.
  6. Excellent communication and collaboration skills to work effectively with cross-functional teams.
  7. Fluent in English and Mandarin, both written and spoken.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Skills Required

  • 3-6 years of experience as a Product Manager
  • Experience in the technology, fintech, finance, or blockchain industry
  • Strong understanding of KYC/AML processes and regulatory frameworks
  • Hands-on experience in product lifecycle management
  • Experience working within an Agile framework
  • Strong analytical and data-driven decision-making skills
  • Time management and prioritization skills for managing multiple projects
  • Excellent communication and cross-functional collaboration skills
  • Fluency in written and spoken English and Mandarin
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The Company
HQ: Dubai
3,000 Employees
Year Founded: 2018

What We Do

Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto. Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier. #CryptoArk #Bybit

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