KPO Program Manager (Expat)

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes.
• Communicates team progress. Performs cost and benefit analyses. Survey Tip: Employees at the highest levels typically have Six Sigma Black Belt or Master certification.

Qualifications and Requirements

• At least a Bachelor Degree holder and/or above, major in Engineering/Science
• At least 10 years of experiences in Program Management and/or Engineering Management
• Production Operations Knowledge - Has a firm understanding of how complex production lines operate including key items such as industrial workings between facilities/departments, line balance, OEE, error proofing, etc.
• Background in manufacturing/industrial engineering required, supply chain highly desired
• Understanding of how the manufacturing validation process runs in relation to complex new products that stretch across various engineer teams and manufacturing centers/factories (methodology, validation plans, associated KPIs)
• Great understanding of design for manufacturability, process design, process validation, and assembly methods
• Ability to read and interpret basic mechanical drawings or CAD models
• Strong interpersonal skills dealing with all levels of an organization. Able to effectively and confidently communicate to senior and executive level leadership
• Strong written and verbal communication skills in both English and Mandarin.
• Well versed with common workplace software (word processor, spreadsheet, database, etc). Excellent organizational skills
• Able to be a creative thinker and devise creative solutions to complicated problems
• Excellent in various problem-solving methodologies
• Team player; ability to work in a fast-paced, multi-cultural environment with cross-functional teams