As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities. With your commitment and passion, you’ll have the chance to make a lasting impact.
CGM Leverages AI: We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart—ready to see how technology can make healthcare smarter, easier, and better.
Together, we are shaping the future of healthcare. Become part of our mission and make a difference - for a world where knowledge saves lives!
In this role within our international Support & Service organization, you will drive initiatives that bring our Customer First culture to life and continuously improve the customer experience, operational quality, and efficiency of our service operations.
Working at the intersection of Support, Customer Success, and other cross-functional teams, you will lead strategic projects, optimize customer-facing processes, and establish scalable standards and best practices across our international organization. You will use data and clearly defined KPIs to identify improvement opportunities, measure impact, and ensure that sustainable improvements are embedded in our daily operations.
Your contribution:
- Project Management & Operational Excellence: Drive cross-functional improvement projects end to end - from data analysis and opportunity identification to solution design, pilot implementation, and international rollout of proven best practices.
- Customer-Centric Process Design: Design and optimize scalable, segment-specific processes that balance an excellent customer experience with operational efficiency.
- Cross-Functional Collaboration: Improve collaboration and handovers between Onboarding, Support, and Customer Success to ensure a seamless customer journey and successful product adoption.
- Knowledge Management & Enablement: Own the development and continuous improvement of our knowledge management system, including tool selection, configuration, rollout, and adoption across relevant teams.
- Knowledge Governance & Quality Standards: Establish clear standards and governance for creating, reviewing, approving, and maintaining knowledge content to ensure consistent quality and long-term scalability.
- KPI & Performance Management: Define and monitor key success metrics, track the impact of improvement initiatives, and drive actions to achieve measurable results.
- Process Quality & Continuous Improvement: Identify process deviations and improvement opportunities early, initiate corrective actions, and ensure that standards are consistently applied and sustainably embedded.
- Customer First Culture: Develop and implement initiatives that strengthen customer-centric thinking and behavior across functions, teams, and countries.
What you bring:
- Relevant Professional Experience: 3-5 years of experience in project management, process optimization, knowledge management, quality assurance, or a comparable role, ideally in an IT services, software, or technology-driven environment.
- Project & Process Excellence: Proven ability to manage projects end to end, improve operational processes, and implement sustainable changes in complex, cross-functional, and ideally international environments.
- Knowledge Management: Experience in implementing, developing, or managing knowledge management systems, content platforms, or similar solutions.
- Governance & Quality Standards: Experience establishing and embedding standards, governance frameworks, and structured processes, combined with the ability to communicate requirements clearly and drive adoption.
- Data-Driven Mindset: Strong analytical skills and the ability to translate data and KPIs into actionable insights and measurable improvements.
- AI & Technology Enablement: Interest in or experience with AI-powered support tools and digital solutions, with a clear understanding of how technology can improve service quality and operational efficiency.
- Communication & Languages: Excellent communication and stakeholder management skills, with professional proficiency in both German and English.
- Academic Background: A degree in Business Administration, Information Management, Computer Science, or a related field.
What you can expect from us:
- Mobile Work: Work flexibly from home two days a week and on-site three days a week
- Attractive locations: Our offices offer fully equipped workspaces as well as regular events such as summer parties and Christmas celebrations
- Development: Our in-house academy and a portfolio of external partners support your professional growth
- Health: We place high value on health. At our in-house canteen in Koblenz, you’ll find a daily selection of delicious and healthy meals, and our fully equipped gym offers weekly classes (online & on-site)
- And more: A daycare center on our CGM campus in Koblenz helps employees make their workday more flexible. We also offer corporate benefits, the option of a job bike, company pension schemes, and much more
Diversity is part of CGM! We welcome applications regardless of disability, gender, nationality, ethnic and social background, religion, age, sexual orientation, or identity.
We are looking for people who recognize the power of AI in the eHealth environment, want to help shape change, and are driven by a curious passion to understand how technology can make healthcare smarter, simpler, and better.
Interested? Apply now online with your meaningful application documents (including all certificates, salary expectations, and your earliest possible starting date).
Skills Required
- Several years of experience in knowledge management or content quality
- Excellent academic background in information systems or related field
- Proven experience in developing knowledge systems or content platforms
- Strong understanding of scalable processes
- Confidence in working with quality standards and processes
- Experience with AI-supported systems or ITSM platforms
CompuGroup Medical US Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CompuGroup Medical US and has not been reviewed or approved by CompuGroup Medical US.
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Leave & Time Off Breadth — Paid time off, sick leave, and company holidays are part of the package, and feedback suggests the time-off policies are viewed favorably by many.
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Retirement Support — A 401(k) plan with company match is offered, which feedback suggests adds meaningful value to total rewards.
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Flexible Benefits — Remote or flexible work options are available in some roles and are framed as part of the total package, which feedback suggests can improve perceived value even when base pay varies.
CompuGroup Medical US Insights
What We Do
CompuGroup Medical is a global e-health provider with a comprehensive portfolio of cutting-edge IT solutions for the healthcare industry. We connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other service providers to create an integrated network of all healthcare stakeholders. As a result, we can help these organizations improve efficiency, optimize care and increase patient satisfaction while also improving profitability. Our market-leading solutions include everything from electronic health records to innovative practice management systems. These solutions are present in over 400,000 practices and healthcare organizations worldwide. We are also proud to maintain and sustain long-term relationships with our clients, many of whom have been using our products for decades. Our dedicated, knowledgeable team consistently delivers innovative products and services with the customer in mind, knowing that in addition to running an effective business, their main focus is to heal the patient. We share that same passion and it drives everything we do. As an owner-led and publicly traded company, CGM uniquely combines the personal touch of a local business with the strength of a global entity. We are committed to meeting and exceeding our clients’ expectations, and our goal is to become the #1 choice for all healthcare providers in the United States – a position we have already achieved in many other countries around the world.
