Job Summary
Bachelor’s degree or equivalent experience3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field
Experience working with knowledge platforms (e.g., ServiceNow)
Strong experience in:
Governance and process design
Cross-functional collaboration
Data-driven decision making
Excellent writing and communication skills with English being the primary language with a focus on clarity and usability.
Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.
Experience with knowledge management tools and content management systems.
Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.
Detail-oriented, with excellent organizational and project management skills.
Position Overview:
Insulet is seeking a strategic and execution-focused Knowledge Management Product Owner to lead the transformation of Knowledge Management into a scalable, AI-enabled enterprise service.
This role evolves beyond traditional content management to own the Knowledge Management product, including governance, lifecycle, quality, and continuous improvement. The Product Owner will ensure knowledge is trusted, standardized, and AI-ready, enabling employees to access actionable solutions, drive self-service, and improve operational efficiency.
The ideal candidate will act as the single point of accountability for the KM service. This is a shift from “managing articles” to “owning the knowledge ecosystem and outcomes.”
Responsibilities:
Define and own the KM product vision, roadmap, and backlog
Align KM priorities with AI, employee experience, and business strategy
Act as the end-to-end owner of the KM service and outcomes
Establish and enforce KM governance (roles, standards, lifecycle, controls)
Define taxonomy, templates, metadata, and content standards
Ensure clear ownership between KM, platform, and business domain owners
Maintain audit readiness and compliance standards
Ensure knowledge is structured, standardized, and reusable
Define and manage translation and localization standards to ensure knowledge is accessible, consistent, and up to date across regions and languages
Partner with platform teams to enable AI, search, virtual agent, and localization capabilities
Position knowledge as a strategic enabler of automation and AI-driven experiences
Own end-to-end lifecycle:
Create → Review → Approve → Publish → Maintain → Retire
Shift focus from content creation to curation, orchestration, and quality control
Ensure content accuracy, relevance, and usability
Define and track key performance indicators (KPIs) such as self-service adoption, knowledge usage, content quality, and search effectiveness
Use data and insights to continuously improve knowledge performance and identify gaps
Education and Experience:
Minimum Requirements:
Bachelor’s degree or equivalent experience
3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field
Experience working with knowledge platforms (e.g., ServiceNow)
Strong experience in:
Governance and process design
Cross-functional collaboration
Data-driven decision making
Excellent writing and communication skills with English being the primary language with a focus on clarity and usability.
Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.
Experience with knowledge management tools and content management systems.
Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.
Detail-oriented, with excellent organizational and project management skills.
Preferred Skills and Competencies:
Strong communication and stakeholder influence skills
Knowledge architecture (taxonomy, metadata, lifecycle)
ServiceNow certifications (CSA, CAD, or equivalent
Experience with AI, automation, or digital workplace initiatives
Experience as a Product Owner, Service Owner, or Process Owner
Physical Requirements (if applicable):
Must be available to possibly travel 1-2 times per year to the US
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Skills Required
- Bachelor's degree or equivalent experience
- 3-5+ years of experience in Knowledge Management, Digital Workplace, ITSM, or a related field
- Experience working with knowledge platforms such as ServiceNow
- Experience with governance and process design
- Cross-functional collaboration experience
- Data-driven decision-making experience
- Excellent writing and communication skills in English, with a focus on clarity and usability
- Ability to identify knowledge gaps and create relevant content with cross-functional teams
- Experience with knowledge management tools and content management systems
- Analytical ability to interpret data and improve content using user engagement and feedback
- Strong organizational, project management, and attention-to-detail skills
- Strong stakeholder influence and communication skills
- Knowledge architecture experience, including taxonomy, metadata, and lifecycle management
- ServiceNow certification such as CSA or CAD
- Experience with AI, automation, or digital workplace initiatives
- Experience as a Product Owner, Service Owner, or Process Owner
Insulet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insulet and has not been reviewed or approved by Insulet.
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Healthcare Strength — Healthcare coverage is broad, including medical, dental, vision, life and disability insurance, wellness resources, and an EAP. Plan details are described as comprehensive, with PPO options and first-day eligibility noted in some cases.
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Retirement Support — Retirement programs include a 401(k) with a company match equal to 50% of the first 6% of pay, with vesting after a year. This match is paired with other financial benefits and is characterized as a strong element of the package.
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Equity Value & Accessibility — An ESPP with a 15% discount and a look-back enables stock purchases at 85% of the lower offering-period price. This feature is presented as a notably attractive wealth-building benefit.
Insulet Insights
What We Do
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that: • Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message. • Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment. • Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment. If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000. If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov
