This is a remote position.
Position Description
Knowledge Management Analyst | Management Consultant IV (MC-IV)
Program
OneStream Implementation
Location
100% Remote
Workstream
Change Management
Skillset Focus Area
Knowledge Management
Labor Category (LCAT)
Management Consultant IV (MC-IV)
Education & Experience
Bachelor's degree and 16 years of experience, or Master's degree and 12 years of experience
Security Clearance
Secret or above
The Knowledge Management Analyst supports the OneStream implementation by capturing, organizing, maintaining, and governing project knowledge across implementation, go-live, hyper care, and steady-state operations. This role helps ensure approved requirements, design decisions, process flows, test evidence, training materials, support content, and operational procedures are current, accessible, and usable by delivery teams, client stakeholders, and sustainment resources. This role emphasizes documentation control, version discipline, approval workflows, handoff readiness, and structured knowledge transfer aligned to training, UAT, documentation handover, office hours, and sustainment activities in the implementation plan.
Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation.
• Capture and maintain project knowledge, including requirements, design decisions, process maps, configuration rationale, issue logs, test evidence, and support documentation.
• Maintain a structured repository for approved artifacts and ensure teams are using current, validated content rather than draft or outdated materials.
• Develop job aids, quick reference guides, FAQs, troubleshooting steps, and user support materials for training, go-live, hyper care, and steady-state operations.
• Support documentation readiness for major delivery checkpoints, including SIT, UAT, user confirmation testing, training, documentation handover, and agency validation activities.
• Coordinate with functional, technical, finance, reporting, and PMO stakeholders to validate content accuracy, completeness, and usability.
• Identify documentation gaps, outdated artifacts, duplicate content, and missing approvals; drive remediation with the appropriate owners.
• Help define artifact ownership, review cadence, approval flow, version control, retention expectations, and retirement criteria for core materials.
• Organize evidence and support materials to enable smoother knowledge transfer to operations, support teams, and agency users.
• Support office hours, training readiness, and post-go-live stabilization by ensuring common issues, resolutions, and updated procedures are documented and easy to access.
• Maintain traceability across requirements, process documentation, training assets, test artifacts, and operational support content to improve auditability and sustainment readiness.
• Experience supporting knowledge management, documentation control, training content, or operational readiness in a federal program or enterprise system implementation.
• Strong ability to organize large volumes of project artifacts into a structured, governed repository with clear ownership and version control.
• Experience developing user-facing materials such as SOPs, quick reference guides, FAQs, training aids, and troubleshooting documentation.
• Ability to work across functional, technical, PMO, and business teams to validate content and keep documentation aligned to approved decisions.
• Familiarity with implementation lifecycle artifacts, including requirements, design documents, test evidence, training materials, cutover content, and hyper care support materials.
• Strong written communication, editing, and information-structuring skills with high attention to detail.
• Comfort operating in a compliance-forward environment with formal approvals, documentation discipline, and handoff expectations.
• Experience supporting knowledge transfer, documentation handover, and sustainment readiness is preferred.
• DoD Experience a plus
• Family Health Care (54% cost covered for the entire family)
• Family Dental (54% cost covered for the entire family)
• Family Vision (54% cost covered for the entire family)
• Flexible Spending Account
• Overutilization bonuses for Time and Materials (T&M) contracts
• Lifetime Event Bonuses (e.g., child, marriage)
• Profit-sharing arrangement for any work brought into the company
• Unlimited Leave with Approval
• 401k 100% employer match on first 3% invested
• $1,000 training budget
Skills Required
- Bachelor's degree and 16 years of experience, or Master's degree and 12 years of experience
- Secret or above security clearance
- Experience supporting knowledge management, documentation control, training content, or operational readiness in a federal program or enterprise system implementation
- Ability to organize large volumes of project artifacts into a structured, governed repository with ownership and version control
- Experience developing user-facing materials such as SOPs, quick reference guides, FAQs, training aids, and troubleshooting documentation
- Ability to work across functional, technical, PMO, and business teams to validate and align documentation to approved decisions
- Familiarity with implementation lifecycle artifacts (requirements, design documents, test evidence, training, cutover, hyper care)
- Strong written communication, editing, information-structuring skills, and high attention to detail
- Comfort operating in a compliance-forward environment with formal approvals, documentation discipline, and handoff expectations
- Experience supporting knowledge transfer, documentation handover, and sustainment readiness
- DoD experience
What We Do
BizFirst LLC is a recruitment services provider that partners with businesses of various sizes, offering tailored staffing solutions including traditional recruitment, subscription-based services, and on-demand IT staffing.
