Job Description
Purpose of the role
To enhance the customer experience through the implementation of various strategies and initiatives.
Accountabilities
- Collaboration with internal stakeholders including sales teams, operations teams, and risk management team to understand client needs and expectations, to ensure the timely execution of transactions, and deliver solutions.
- Development, implementation and assessment of strategies to optimise customer satisfaction and loyalty to the bank by analysing customer experiences and feedback.
- Collaboration across functional projects and initiatives to support and advise the broader business operations team on processes and procedures.
- Support teams within the business operations function to enhance the customer experience and align with risk management and compliance procedures.
- Comply with all regulatory requirements and internal policies related to customer experience.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Management and maintenance of customer records and documentation to ensure accuracy.
Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a Know-Your-Customer ("KYC") Relationship Management Analyst where you will be responsible for protecting and bolstering our front office relationships across Barclays Corporate and Investment Bank. The role provides a client service interface offering language support and capabilities, along with in-Country regulatory specialties.
To be successful as a KYC Customer Relationship Management Analyst, you should:
- Have fluent language and translation capabilities in French, English and ideally Portuguese.
- Have client onboarding and KYC experience.
- Have experience in investment banking, corporate banking, products and clients.
- Have excellent communication skills.
- Be comfortable supporting the delivery of training material to colleagues.
- Support the senior colleagues with handling escalations, helping to de-escalate situations
Having a regulatory background or compliance is desirable but not an essential requirement.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Paris.
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What We Do
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
