The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
Primary Responsibilities Include:
- Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
- Motivating individual and team performance, developing top talent, and identifying succession plans.
- Building and maintaining strong relationships with key stakeholders globally.
- Implement actionable Global Business Health metrics (KPIs).
- Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.
Required Qualifications, Capabilities, and Skills:
- Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
- Strong client focus and interpersonal leadership, partnership, and influencing skills.
- Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
- Excellent verbal and written communication skills.
- Ability to support and lead a high-impact team.
- Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.
This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Expert knowledge and experience in quality assurance testing techniques and methodologies
- Expert knowledge and experience with AML rules and KYC regulations
- Strong client focus and interpersonal leadership, partnership, and influencing skills
- Ability to communicate complex AML policies, regulations, compliance requirements, and operational concepts to senior and junior staff
- Excellent verbal and written communication skills
- Ability to support and lead a high-impact team
- Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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